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If you can't import photos from your iPhone, iPad, or iPod touch to your computer

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Question: i want to move all photos off my iphone and into my iMac

i found support that shows import buttons on top of the itunes screen. those buttons do not exist on my itunes 12.7.1.14


i dont want to sync. i want to move all photos from the camera roll to the iMac.


i dont want to increase my iCloud storage. i want to move all photos from the camera roll to the iMac.


this will recover much needed 30+ GB.


thanks in advance

iPhone 6s Plus, iOS 11.0.3

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Nov 16, 2017 12:17 PM in response to kalani999 In response to kalani999

Hello kalani999.

​Welcome to Apple Support Communities.

If I'm understanding correctly, you are having some trouble importing the photos on the iPhone to the iMac. I will be happy to help.

You state that you were attempting to import the photos using iTunes. Let's try the steps below using the Photos app to see if it helps from our article: Import photos and videos from your iPhone, iPad, or iPod touch

You can use the Photos app to import photos from your iPhone, iPad, or iPod touch to your Mac without using iCloud Photo Library. These steps also work for importing images from digital cameras and SD cards.

  1. Make sure that you have the latest version of iTunes on your Mac. Importing photos to your Mac requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, iPod touch, or digital camera to your Mac with a USB cable. If you're using an SD card, insert it into the SD slot on your Mac, or connect it using a card reader.
  3. You might need to unlock your iOS device using your passcode. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust to continue.
  4. On your Mac, the Photos app automatically opens. If it doesn't, open the Photos app.
  5. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the Import tab at the top of the Photos app, or click the device's name in the Photos sidebar.
  6. To import a selection of photos, click the ones you want, then click Import Selected. To import all new photos, click Import All New Photos.User uploaded file
  7. When the import is complete, a message box asks if you want to delete or keep the photos on your device. Click Delete Items to remove the photos, or click Keep Items to keep them on the device.
    If you select Keep Items, you'll have to delete them directly from your device when you want to remove them.
  8. You can now disconnect your device from your Mac. If you imported photos from an SD card or other USB device, safely eject the device first.

Imported photos appear in the Photos app's Last Import album.

Photos and videos that you sync from your computer to your iPhone, iPad, or iPod touch using iTunes can't be imported back to your computer.



Cheers.

Nov 16, 2017 12:17 PM

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Question: i want to move all photos off my iphone and into my iMac