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Question: what do i do when my ipad restart but it froze on the apple logo

My Ipad shut down cause it was lowbatt then i charge it.Later on i tried to turn it back on but it gets stuck to the apple logo.I tried to restart it but it always gets stuck in the apple logo.I don't know what to do please help.

iPad Air Wi-Fi + Cellular

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Nov 16, 2017 12:08 PM in response to hailleysunshine In response to hailleysunshine

Hello and welcome to Apple Support Communities, hailleysunshine.
If I understand your post correctly, your iPad shut down and is now stuck on a screen with an Apple logo. I'd like to help.
Follow these steps:

If your device turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force it to restart.
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
    User uploaded file
  4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

See the full article here:
If your iPhone, iPad, or iPod touch won‘t turn on or is frozen
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.

Nov 16, 2017 12:08 PM

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Question: what do i do when my ipad restart but it froze on the apple logo