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Question: Remove the store from TV app with Configurator 2

We use Configurator 2 to set up and massively restrict iPads that we give to potential customers for demoing our own apps. Part of this process is to remove all the Apple Apps.


We add PDF user manuals into the iBooks app for them to read if they want. We also add in tutorial videos. We used to use the Videos app for this but now that that has been replaced with the TV app.


Here's the problem:

When a customer launches the TV app the first thing it does is show them all the stuff that's available on the iTunes store. It's only if they go to the Library that they can see our videos. We don't want them to see the iTunes store stuff only our own videos.


Does anyone know a way of being able to restrict this in iOS either through configurator or a profile?


If we can't do this, then we will remove the TV app. In which case, is there a recommendation for a good free app that we can load about a dozen short videos into that will allow users to watch them?

MacBook Pro with Retina display, macOS Sierra (10.12.2), 13 inch Space Grey with TouchBar

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Nov 16, 2017 3:34 PM in response to Jordan Millar In response to Jordan Millar

What you call the "system library" is just the library held by the Videos and TV apps. Every iOS app stores its own data. The libraries managed by the other apps are their equivalents. So, in FileExplorer, for example, you could fill Local Data with your videos, so that's all the user would see.

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Nov 16, 2017 4:09 AM in response to Jordan Millar In response to Jordan Millar

Hi. I don't think you can limit the features of the TV app. But you can Restrict access to iTunes store. Does that help?

There are several apps that can store and play videos, for example VLC and FileExplorer. Other file managers probably work as well.

Nov 16, 2017 4:09 AM

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Nov 16, 2017 3:04 PM in response to Diana.McCall In response to Diana.McCall

Thanks Diana. Even though we have already removed access to the store it still shows things to buy but you just can't buy them. I think that's a gap in the restrictions system. It's a shame that the videos app was removed as to my knowledge, it's the only one that can access the system library. The other apps like VLC and FileExplorer have their own libraries. I'll keep playing around but it looks like for now, we can't quite do what we want with iOS 10+.

Nov 16, 2017 3:04 PM

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Question marked as Helpful

Nov 16, 2017 3:34 PM in response to Jordan Millar In response to Jordan Millar

What you call the "system library" is just the library held by the Videos and TV apps. Every iOS app stores its own data. The libraries managed by the other apps are their equivalents. So, in FileExplorer, for example, you could fill Local Data with your videos, so that's all the user would see.

Nov 16, 2017 3:34 PM

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Question: Remove the store from TV app with Configurator 2