Software upgrade

Question

Level 1

11 points

Software upgrade

Trying to upgrade my software. It will go to “request download” but never goes past that step. Not sure what the next step would be? Notice that it is not wanting to complete a update on apps as well. Thoughts?

iPad Pro

Posted on Nov 15, 2017 7:40 PM

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Answer 1

Best reply

Diana.McCall

Level 7

21,255 points

Nov 17, 2017 9:21 AM in response to tdbmd

Hi tdbmd. The next step after "Download Requested" is "Downloading". Is there any chance that your router is blocking some apple.com URLs, or IP addresses in the 17.* range? Because it sounds like the request is not reaching the server.

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Answer 2

Rudegar

Level 10

170,634 points

Nov 16, 2017 7:32 AM in response to tdbmd

have you tried to update by connecting it by usb cable to a computer and using iTunes on the computer to update ? Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

tdbmd Author

Level 1

11 points

Nov 16, 2017 11:12 AM in response to Rudegar

Unable to to upgrade through iTunes either at this point. Trying to upgrade software to iOS 11.1.1

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Answer 4

tdbmd Author

Level 1

11 points

Nov 17, 2017 9:23 AM in response to Diana.McCall

Retry today resulted in successful update. Not sure what the issue was as I did not change anything. Thanks for the replies

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