icloud storage upgrade not showing up in icloud.com
I upgraded and have been paying for 50GB storage months ago, however when I log in to the icloud.com account it shows only 5GB and I cannot see any of the photos on my iphone or ipad even though both devices show that I have used up the 50GB storage.
Additionally the icloud.com account shows only one device which is my daughters ipod and only her photos/videos can be seen.
I am really confused and have spent the past three hours trying to figure this all out.
Any help would be much appreciated.