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Level 1

9 points

icloud storage upgrade not showing up in icloud.com

I upgraded and have been paying for 50GB storage months ago, however when I log in to the icloud.com account it shows only 5GB and I cannot see any of the photos on my iphone or ipad even though both devices show that I have used up the 50GB storage.

Additionally the icloud.com account shows only one device which is my daughters ipod and only her photos/videos can be seen.

I am really confused and have spent the past three hours trying to figure this all out.

Any help would be much appreciated.

Posted on Nov 15, 2017 8:27 PM

Best reply

Eric Root

Level 10

684,039 points

Posted on Nov 16, 2017 10:22 AM

Based on what you posted, it sounds like you upgraded iCloud Storage on a different Apple ID than the one you are using. Do you have more than one Apple ID? Is your daughter sharing your Apple ID or does she have her own Apple ID?

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icloud storage upgrade not showing up in icloud.com

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