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Level 1

7 points

I can't download my music from the cloud in my iTunes library.

When I open my iTunes library most of my albums and songs have a pale cloud underneath them that I cannot click on, so I can't play them. Some are my own CD's that I have put on myself and some are purchased. I have only encountered this problem since Apple music came along. Any help would be much appreciated. Thanks.

iMac, Operating system 10.10.1

Posted on Nov 15, 2017 8:36 PM

Best reply

Jimzgoldfinch

Level 7

28,183 points

Posted on Nov 24, 2017 11:47 PM

Hi,

Go to preferences and make sure that iCloud Music Library is checked.

If it is checked, try signing out of iTunes, close iTunes then reopen. Make sure that Apple Music and iCloud Music Library is checked.

Jim

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I can't download my music from the cloud in my iTunes library.

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