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Question: I have 2 ipad A1395 both power buttons do not turn off ipads and assistive touch does not turn off ipads ?

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Nov 16, 2017 1:35 PM in response to Rich1200 In response to Rich1200

Hi Rich1200!

I understand that buttons are not working on your iPad, and I'm happy to help. There are suggestions for troubleshooting in the following support article:

About the buttons and switches on your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.


Cheers!

Nov 16, 2017 1:35 PM

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Nov 17, 2017 7:14 AM in response to becky_s22 In response to becky_s22

The issue is on 2 ipad A1395 models if you hold the power button down you are able to slide it completely off but you cannot just quick and close it, the assistive touch does the exact same thing , this is definitely a software issue as it is on 2 ipads , both ipads worked fine before Apple ios updates to latest operating system


Sent from my iPhone

Nov 17, 2017 7:14 AM

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Question: I have 2 ipad A1395 both power buttons do not turn off ipads and assistive touch does not turn off ipads ?