Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Notification saying "The iTunes Store is unable to to process purchases at this time." but I have not attempted to purchase anything?

This notification has popped up several times in the past hour. I've never bought anything from the iTunes store on this phone, or on any other device. Could this mean someone has my information and is trying to buy something? Or is this just an error/bug?

Posted on

Reply

Page content loaded

Nov 16, 2017 12:20 AM in response to lilybottle In response to lilybottle

Sounds like a pop up possibly received from malware.


Clean your cache and website history in safari and any other browsers you use for the internet:


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Stop pop-up ads in Safari - Apple Support

Nov 16, 2017 12:20 AM

Reply Helpful (1)

Nov 16, 2017 12:28 AM in response to lilybottle In response to lilybottle

It is almost certainly a scam. Apple provide guidance in the documents below but the key factors are … A genuine message from Apple will always address you by your name or the name they know you by and that email will always come from an address that ends ‘@apple.com’. It goes without saying that the grammar and spelling is always correct.

Never click on any links in a pop up or an email you suspect.

These are the Apple documents. What to do about phishing. https://support.apple.com/en-us/HT204759 … which also tells you where to forward the email.

How to identify scam mail https://support.apple.com/en-gb/HT201679

Nov 16, 2017 12:28 AM

Reply Helpful (2)
User profile for user: lilybottle

Question: Notification saying "The iTunes Store is unable to to process purchases at this time." but I have not attempted to purchase anything?