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If your headphones don't work with your iPhone, iPad, or iPod touch

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Question: Just got my iPhone X plugged in the headphones but no sound and the speakers are playing

Received my new iPhone X When I plug in my EarPods from the box the speakers play but not the ear pos what do I need to do

iPhone X, iOS 11.1

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Nov 17, 2017 6:00 AM in response to rl1970 In response to rl1970

Hi rl1970!

I understand that sound is coming through the iPhone speaker with EarPods plugged in, and I'm happy to help. If you've already followed all of the instructions in the support article that is referenced in your post, it would be best to contact Apple Support using this link:

Contact Apple Support

Thanks for using Apple Support Communities.


Cheers!

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Question marked as Helpful

Nov 17, 2017 6:00 AM in response to rl1970 In response to rl1970

Hi rl1970!

I understand that sound is coming through the iPhone speaker with EarPods plugged in, and I'm happy to help. If you've already followed all of the instructions in the support article that is referenced in your post, it would be best to contact Apple Support using this link:

Contact Apple Support

Thanks for using Apple Support Communities.


Cheers!

Nov 17, 2017 6:00 AM

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User profile for user: rl1970

Question: Just got my iPhone X plugged in the headphones but no sound and the speakers are playing