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Question: Can't clear iCloud storage Docs.

Hi I'm from Sri Lanka and I've been using my Apple account for a long time now. I don't backup my Phones to the cloud but, apps like WhatAapp save chats to iCloud. The problem is my storage is full of "Docs" which I have no idea what it consists of. Also I have no option to delete it, so I can't clear my iCloud storage. I use the original given 5Gbs, which is more than enough for me if I'm able to get it cleared. I have no option to contact support since in from Sri Lanka and I've tried using it with a different region, which I've had no luck with. So if anyone can help me, It would be much appreciated!

iPhone 6, iOS 11.1

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Nov 16, 2017 12:15 PM in response to sdinura In response to sdinura

Try Apple Support by chat. They may need to clear the server. Others have seen this.


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Nov 16, 2017 12:15 PM

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Question: Can't clear iCloud storage Docs.