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Question: High Sierra really, really, really messed me up

Today I got a notification telling me I should update to High Sierra. New OS? Count me in! What could go wrong. I ran some errands then returned home to get some work done (work in Logic Pro x). I was excited to see the improvements it would bring with the update. Well, I was very surprised. I guess, let me start by listing some problems so far.


Turning the MacBook Pro on now takes a few minutes. 12 hours ago today, it took maybe 15-20 seconds.


Background apps that appear on the top toolbar jump around from left to right on said toolbar. Incredibly obnoxious.


Opening iTunes... just doesn’t work? Open it and I get the spinning beach ball infinitely. Opening the App Store? It crashes and closes within 10 seconds. Apps in general, being Safari, Spotify, logic, 1password, Dropbox... all freeze once opened. Chrome worked... got YouTube open to check the sound.


And on top of all of that, there is literally no sound. I am crushed. I really am. I have so much work to get done, I was about to pull an all nighter. Now I’m troubleshooting this situation while trying to remain calm. I’m screwed. I didn’t know this would happen.


Pulling up system preferences, I can click maybe 10 things. Everything else tells me something like “could not open sound preferences.” “Could not open Siri preferences.”


This really sets me back. Honestly freaking out but doing my best to stay cooooool. And no I didn’t do an OS backup. Had no idea I would actually need to. Please tell me this isn’t forever. I just spent like $600 upgrading the internal hardware of this thing. It literally feels like I downloaded just a big virus.


Any advice/solutions/calming words would be great.


MacBook Pro mid2010

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Last time I upgraded my OS, things went very well. I figured it wouldn’t be the same case.


Also, I must have not been paying attention in my “Trusting Apple With The Product They Are Releasing & The Do’s and Don’ts When Upgrading Your OS 101” class back in grade school. The way your reply sounded made it almost seem like everyone in the world has this super special spidey-sense regarding backing up an OS. Apple releases something claiming to upgrade and enhance my laptop, sends me a notification to download it, and apparently that’s enough reason for you to talk down to me.

“Hmm yep, told that guy. Problem solved.”

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Nov 16, 2017 3:46 AM in response to Dannymcnamara In response to Dannymcnamara

To be honest, and I'm sure you know this really from what you've said, this is a problem you've made for yourself.


First, I can't stress enough - ALWAYS have a backup before you make major changes - an OS change is a huge change. Coming from the world of Windows, Apple couldn't really make backing up & restoring a Mac much easier so there's really no good excuse - it's a really simple thing to do and costs no more than a cheap USB Drive. That would have been the obvious escape route for your issue.


Secondly, if you had "work" to do and needed to do it relatively urgently, perhaps choosing to upgrade your OS wasn't such a clever idea - and would have been better postponed until you had some free time to account for any issues.


Obviously you know these things and it's all hindsight, but every day I see people just like you that could have taken really simple precautions to prevent the problem being such a big deal. Hopefully it will be a lesson to you and others that just assume computers are magic and can't possibly go wrong...


I guess you need to consider reinstalling High Sierra again and hope it straightens itself out, or give Apple a call (assuming you have AppleCare ... although I imagine you don't for the same reasons you didn't have a backup etc...) and ask for some advice as it sounds very much like the OS upgrade did not complete properly at all given the list of things you have that have gone wrong.

Nov 16, 2017 3:46 AM

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Nov 16, 2017 4:00 AM in response to therioman In response to therioman

Last time I upgraded my OS, things went very well. I figured it wouldn’t be the same case.


Also, I must have not been paying attention in my “Trusting Apple With The Product They Are Releasing & The Do’s and Don’ts When Upgrading Your OS 101” class back in grade school. The way your reply sounded made it almost seem like everyone in the world has this super special spidey-sense regarding backing up an OS. Apple releases something claiming to upgrade and enhance my laptop, sends me a notification to download it, and apparently that’s enough reason for you to talk down to me.

“Hmm yep, told that guy. Problem solved.”

Nov 16, 2017 4:00 AM

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Nov 16, 2017 4:59 AM in response to Dannymcnamara In response to Dannymcnamara

It's good practice to be backing up your computer regularly. Apple provides TimeMachine, it encourages you when you get a Mac to use it - and if you're doing work on your computer, and you value your data it's a **** simple way of backing up and making sure you're good, not just for an OS upgrade but in case anything else happens.


The same "notification" you get to get the OS upgrade would previously have notified you (maybe a long time ago sure) to setup Time Machine - and had you done this and taken some basic steps you'd not be in the mess you're in now, and the problem is that the recovery options for fixing your problem start with the ability to use the backup you don't have.


It's not a case of talking down to you, it's a case of you've posted about a problem, and the most common ways to get you up and going again you've eliminated by your own admission.


Unfortunately whilst people might not have a "special spidey-sense", it'd be good if people paid some attention to the basics of having a computer - and Apple goes to quite a lot of effort to make it easy to backup, and to notify you of the idea of backing up - I mean heck you setup TimeMachine - it prompts you, it takes seconds, if you forget to because the drive isn't connect, it reminds you regularly (the same notifications for the OS upgrade - so you obviously see them), and it's pretty hard to see how you could not think to take a backup. It's a **** sight better than the half baked backup in Windows, and I do find it pretty amazing that Mac users can't avoid the pitfall of not having a backup when Apple make it so **** easy.


Whilst we're at it - just because previously an upgrade might have gone OK doesn't mean it always would - I drove home without an issue yesterday, but it doesn't mean there won't be traffic today. The simple reality is that there are millions and millions of Macs out there, all running different combinations of software and setup, and whatever Apple might try, they're not going to get it right 100% of the time - nor does anyone else because computers are actually pretty complex.


As I say, in your case since you didn't take any of the sensible precautions (presumably because you were too excited about getting the "upgrade" (presumably you also didn't think to check if the software you rely on would be compatible either...)) you've made this situation messy for yourself to fix...

Nov 16, 2017 4:59 AM

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Question: High Sierra really, really, really messed me up