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Can't access desktop items or downloads folder after High Sierra update

I did the High Sierra update, but I'm missing quite a lot of files that were on my desktop, but also it says I do not have permission to access my downloads folder. Documents is empty. I seem to have an empty Macbook. Even my dropbox folder is empty now.


iCloud drive is turned off. I didn't get any prompts during the install process asking me to turn it on, or that it was going to delete my files and data.


Can I get this missing data back? This really isn't good.


Can anyone help me out, please?


Thanks.

Posted on Nov 16, 2017 1:03 AM

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11 replies

Nov 16, 2017 1:23 AM in response to anonyme4321

Hi, thanks. I just turned it on and it took me to preferences and desktop was the only option not checked, so I enabled that and it took me to a pop up screen telling me to upgrade to a 0.79p a month storage option. I have bought it anyway to see if I can find my files, if not I can always cancel it, although I don't really need this as my macbook has 120GB free. I think the missing files were maybe 10GB at most. It is all stuff that is backed up, barring a few smaller, recent files, but it's the pain of sifting through drives to get it all back in one place.

Nov 16, 2017 6:57 AM in response to anonyme4321

Thanks. I turned off icloud and it asked if I wanted to leave a copy of the icloud files, so I said yes and it's taken till now to complete, about 25GB. icloud drive off and no files in documents or desktop. If I turn it back on, it then tries to go through the whole process again.


So now, I have the desktop back, downloads back, but documents is empty. Aaargh!

Can't access desktop items or downloads folder after High Sierra update

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