Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Unable to access Mail preferences

Hello everyone,

Since I updated to High Sierra, I am unable to open the Mail app's preferences. When I click on the "Preferences" menu item, nothing happens – same goes for hitting the shortcut cmd + , . Hints would be appreciated!

Cheers, bostitch

MacBook Pro, Mac OS X (10.4.6)

Posted on

Reply

Page content loaded

Nov 17, 2017 5:45 AM in response to Bostitch88 In response to Bostitch88

Hi,


I can access Preferences OK but:


I'm at Level 3 with Apple support. I can no longer get BT mail to work since last week. I have spent over 3 hours on the phone with Apple but we cannot find a solution. If I create a Test User a/c BT mail works OK, but not in my Administrator a/c.


As a matter of interest you could try the same test.


I will post a further reply as soon as I hear from Apple Engineers, its up to them now.


Regards

Nov 17, 2017 5:45 AM

Reply Helpful
User profile for user: Bostitch88

Question: Unable to access Mail preferences