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Question: I have my brother's phone who has just passed away I would like to reset them how to do?

I don't know his apple id or password. please advise

iPhone SE, iOS 10.2

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Nov 16, 2017 4:18 AM in response to machimafrombangkok In response to machimafrombangkok

If you have proof of ownership (e.g. phone's original receipt, a copy of his death certificate and his will leaving it to you) you could try contacting Apple and see if you can/will remove his account from the phone : https://www.apple.com/emea/support/itunes/contact.html.

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Question marked as Helpful

Nov 16, 2017 4:18 AM in response to machimafrombangkok In response to machimafrombangkok

If you have proof of ownership (e.g. phone's original receipt, a copy of his death certificate and his will leaving it to you) you could try contacting Apple and see if you can/will remove his account from the phone : https://www.apple.com/emea/support/itunes/contact.html.

Nov 16, 2017 4:18 AM

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Question: I have my brother's phone who has just passed away I would like to reset them how to do?