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Question: iPhone 8 Plus overheat and stuck in black screen with apple icon

After I updated my iPhone 8 plus & iPhone 7S to version 11.1.1, suddenly the device freezes then restarted and stuck on the black screen with apple icon

I have tried to put the device in recovery mode or DFU mode to restore the device but keep restarting and stuck on the apple icon screen

please help

iPhone 8 Plus, iOS 11.1

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mnofal1974,


See the steps in the link below:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Nov 16, 2017 11:17 AM in response to mnofal1974 In response to mnofal1974

Hi

Turn iPhone off Make sure your pc is running the latest iTunes 12.7

Connect lead to USB on your pc

Press &hold just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than once Before it works.

Cheers

Brian 🇬-1F1E7;

Nov 16, 2017 11:17 AM

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Question: iPhone 8 Plus overheat and stuck in black screen with apple icon