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Question: iMessages lost from caller after call cut off with horrific shrieking sound

When my mother and brother spoke on their iPhones (both running iOS 11) there was suddenly a very loud shrieking sound, which my mother described as dragging the edge of a snow shovel on asphalt.


Then the call cut off. It was a normal mobile call, not over Facetime or anything else.


When my mother looked, she had lost all iMessages from my brother, but not from anyone else.


Now my mother is wondering how to get the messages back. They are on her computer. Every night she backs up to iCloud via wifi when charging the phone so they ought to be in iCloud too.


Is there any way to restore the messages from my brother to the phone?


Thanks in advance
Philip

Mac Pro 3,1-OTHER, OS X El Capitan (10.11.1), 2x3TB 2xSSD+Sonnet TempoPro ACD 23"

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Nov 16, 2017 11:35 AM in response to pullman In response to pullman

When my mother looked, she had lost all iMessages from my brother, but not from anyone else.

This is the part that puzzles me the most -- that only the messages from your brother are lost and not other messages.


Does your brother still have the messages on his phone, and if so, can he start up the conversation again by re-initiating another text to her? Or will it be too onerous?

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Nov 17, 2017 6:34 AM in response to zinacef In response to zinacef

Thank you for the reply.


Only my mother lost messages. My brother still has my mother's messages.


Great idea to try to revive their message thread but unfortunately it doesn't bring back the old messages.


This is truly weird.


Another thing that's weird is that iMessages which I send to her never reach her Mac Mini but only to her phone. We think this began after she upgraded to iOS11 In late September.

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Question marked as Helpful

Nov 16, 2017 11:35 AM in response to pullman In response to pullman

When my mother looked, she had lost all iMessages from my brother, but not from anyone else.

This is the part that puzzles me the most -- that only the messages from your brother are lost and not other messages.


Does your brother still have the messages on his phone, and if so, can he start up the conversation again by re-initiating another text to her? Or will it be too onerous?

Nov 16, 2017 11:35 AM

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Nov 17, 2017 6:34 AM in response to zinacef In response to zinacef

Thank you for the reply.


Only my mother lost messages. My brother still has my mother's messages.


Great idea to try to revive their message thread but unfortunately it doesn't bring back the old messages.


This is truly weird.


Another thing that's weird is that iMessages which I send to her never reach her Mac Mini but only to her phone. We think this began after she upgraded to iOS11 In late September.

Nov 17, 2017 6:34 AM

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Nov 17, 2017 6:36 AM in response to Eric Root In response to Eric Root

Thank you Eric. I'll have to do some troubleshooting. I hope/think I'll find the solution using the links you posted so marked your message as solving my query (and, entirely by mistake, I marked my own previous post as helpful...why is this even possible?).

Nov 17, 2017 6:36 AM

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Question: iMessages lost from caller after call cut off with horrific shrieking sound