iMessages lost from caller after call cut off with horrific shrieking sound

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iMessages lost from caller after call cut off with horrific shrieking sound

When my mother and brother spoke on their iPhones (both running iOS 11) there was suddenly a very loud shrieking sound, which my mother described as dragging the edge of a snow shovel on asphalt.

Then the call cut off. It was a normal mobile call, not over Facetime or anything else.

When my mother looked, she had lost all iMessages from my brother, but not from anyone else.

Now my mother is wondering how to get the messages back. They are on her computer. Every night she backs up to iCloud via wifi when charging the phone so they ought to be in iCloud too.

Is there any way to restore the messages from my brother to the phone?

Thanks in advance
Philip

Mac Pro 3,1-OTHER, OS X El Capitan (10.11.1), 2x3TB 2xSSD+Sonnet TempoPro ACD 23"

Posted on Nov 16, 2017 4:08 AM

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Answer 1

Best reply

Eric Root

Level 10

684,039 points

Nov 16, 2017 11:56 AM in response to pullman

If she has a current backup, she could restore that to get the messages back, but all data newer than the backup will be erased. The lack of sync sounds like a handoff problem.

Backup - Restore your device from an iCloud or iTunes backup

Handoff Continuity Troubleshooting

Handoff Continuity Troubleshooting (2)

iPhone, iPad, iPod touch, and Mac using Continuity - Connect

SMS Relay - Set up and use –Yosemite/ iOS 8

SMS Relay - Set up and use –Yosemite/ iOS 8 (2)

Text messages forwarding

Messages – Fix Syncing Between Mac and IOS

Messages – Fix Syncing Between Mac and IOS (2)

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Answer 2

zinacef

Level 10

88,407 points

Nov 16, 2017 11:35 AM in response to pullman

When my mother looked, she had lost all iMessages from my brother, but not from anyone else.

This is the part that puzzles me the most -- that only the messages from your brother are lost and not other messages.

Does your brother still have the messages on his phone, and if so, can he start up the conversation again by re-initiating another text to her? Or will it be too onerous?

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Answer 3

pullman Author

Level 4

1,192 points

Nov 17, 2017 6:34 AM in response to zinacef

Thank you for the reply.

Only my mother lost messages. My brother still has my mother's messages.

Great idea to try to revive their message thread but unfortunately it doesn't bring back the old messages.

This is truly weird.

Another thing that's weird is that iMessages which I send to her never reach her Mac Mini but only to her phone. We think this began after she upgraded to iOS11 In late September.

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Answer 4

pullman Author

Level 4

1,192 points

Nov 17, 2017 6:36 AM in response to Eric Root

Thank you Eric. I'll have to do some troubleshooting. I hope/think I'll find the solution using the links you posted so marked your message as solving my query (and, entirely by mistake, I marked my own previous post as helpful...why is this even possible?).

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Answer 5

Eric Root

Level 10

684,039 points

Nov 17, 2017 7:25 AM in response to pullman

You are welcome.

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