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Question: MacBook Pro 2016 Not Running Properly

hi! I have a 2016 MacBook Pro. I uploaded MacOS High Sierra on Saturday and my machine is now really slow, fan is running, outlook won't work. Help!


I ran etrecheck and here is the report-- any tips??

Thank you!!


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-16 04:52:59

Download EtreCheck from https://etrecheck.com

Runtime: 28:18

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,1

1 2.4 GHz Intel Core i7 (i7-6660U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 1867 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 81


Video Information:

Intel Iris Graphics 540 - VRAM: 1536 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD AP0512J disk0: (500.28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 499.96 GB


USB Information:

USB30Bus

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 499.96 GB (381.59 GB free)

Physical disk: disk0s2 499.96 GB (381.59 GB free)

(disk1s2) <not mounted> [Preboot]: 499.96 GB

Physical disk: disk0s2 499.96 GB

(disk1s3) <not mounted> [Recovery]: 499.96 GB

Physical disk: disk0s2 499.96 GB

(disk1s4) /private/var/vm [VM]: 499.96 GB

Physical disk: disk0s2 499.96 GB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 2 days


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 171 Apple tasks

[running] 109 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 187 Apple tasks

[running] 105 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-22) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-04-12) [Lookup]

[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2017-03-25) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-12) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[running] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-11)

[running] com.cisco.anyconnect.aciseagentd.plist (? 8b31c1c3 98d83995 - installed 2016-12-09) [Lookup]

[running] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 46919c95 - installed 2016-12-09) [Lookup]

[running] com.cisco.anyconnect.vpnagentd.plist (? f363637f 5634ff80 - installed 2016-12-09) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-11) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09) [Lookup]


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-09) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-09) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-13) [Lookup]


User Login Items:

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

iTunesHelper Application (? 0 - installed 2017-11-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 15.006.30355 (installed 2017-09-05) [Lookup]

AdobePDFViewer: 15.006.30355 (installed 2017-09-05) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-03-24) [Lookup]


User internet Plug-ins:

ZoomUsPlugIn: 4.1.8826.0925 (installed 2017-09-26) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-10-20) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

39% acwebsecagent

30% acwebsecagent

22% WindowServer

6% kextd

5% kernel_task


Top Processes by Memory:

1.07 GB kernel_task

189 MB PDApp

166 MB Safari

108 MB com.apple.WebKit.WebContent

100 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

6 MB 963 B fpsaud

137 KB 117 KB mDNSResponder

52 KB 17 KB apsd

7 KB 5 KB netbiosd

0 B 672 B SystemUIServer


Top Processes by Energy Use:

18.18 WindowServer

17.27 - acwebsecagent

1.20 kextd

1.16 acwebsecagent


Virtual Memory Information:

11.57 GB Available RAM

9.95 GB Free RAM

4.43 GB Used RAM

1.62 GB Cached files

128 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-25)

Microsoft AutoUpdate: (installed 2017-11-11)

Microsoft Outlook for Mac: (installed 2017-11-11)


Install information may not be complete.

MacBook Pro, macOS High Sierra (10.13.1)

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Question: MacBook Pro 2016 Not Running Properly