MacBook Pro 2016 Not Running Properly
hi! I have a 2016 MacBook Pro. I uploaded MacOS High Sierra on Saturday and my machine is now really slow, fan is running, outlook won't work. Help!
I ran etrecheck and here is the report-- any tips??
Thank you!!
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-16 04:52:59
Download EtreCheck from https://etrecheck.com
Runtime: 28:18
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,1
1 2.4 GHz Intel Core i7 (i7-6660U) CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB LPDDR3 1867 MHz ok
BANK 1/DIMM0
8 GB LPDDR3 1867 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 81
Video Information:ⓘ
Intel Iris Graphics 540 - VRAM: 1536 MB
Color LCD 2880 x 1800
Disk Information:ⓘ
APPLE SSD AP0512J disk0: (500.28 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 499.96 GB
USB Information:ⓘ
USB30Bus
USB31Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 499.96 GB (381.59 GB free)
Physical disk: disk0s2 499.96 GB (381.59 GB free)
(disk1s2) <not mounted> [Preboot]: 499.96 GB
Physical disk: disk0s2 499.96 GB
(disk1s3) <not mounted> [Recovery]: 499.96 GB
Physical disk: disk0s2 499.96 GB
(disk1s4) /private/var/vm [VM]: 499.96 GB
Physical disk: disk0s2 499.96 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B48) - Time since boot: about 2 days
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 171 Apple tasks
[running] 109 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 187 Apple tasks
[running] 105 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-22) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-04-12) [Lookup]
[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2017-03-25) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-12) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]
[running] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-11)
[running] com.cisco.anyconnect.aciseagentd.plist (? 8b31c1c3 98d83995 - installed 2016-12-09) [Lookup]
[running] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 46919c95 - installed 2016-12-09) [Lookup]
[running] com.cisco.anyconnect.vpnagentd.plist (? f363637f 5634ff80 - installed 2016-12-09) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-11) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09) [Lookup]
User Launch Agents:ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-09) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-09) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-13) [Lookup]
User Login Items:ⓘ
AdobeResourceSynchronizer Application
(/Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
iTunesHelper Application (? 0 - installed 2017-11-02)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 15.006.30355 (installed 2017-09-05) [Lookup]
AdobePDFViewer: 15.006.30355 (installed 2017-09-05) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-03-24) [Lookup]
User internet Plug-ins:ⓘ
ZoomUsPlugIn: 4.1.8826.0925 (installed 2017-09-26) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-10-20) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
39% acwebsecagent
30% acwebsecagent
22% WindowServer
6% kextd
5% kernel_task
Top Processes by Memory:ⓘ
1.07 GB kernel_task
189 MB PDApp
166 MB Safari
108 MB com.apple.WebKit.WebContent
100 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
6 MB 963 B fpsaud
137 KB 117 KB mDNSResponder
52 KB 17 KB apsd
7 KB 5 KB netbiosd
0 B 672 B SystemUIServer
Top Processes by Energy Use:ⓘ
18.18 WindowServer
17.27 - acwebsecagent
1.20 kextd
1.16 acwebsecagent
Virtual Memory Information:ⓘ
11.57 GB Available RAM
9.95 GB Free RAM
4.43 GB Used RAM
1.62 GB Cached files
128 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-10-25)
Microsoft AutoUpdate: (installed 2017-11-11)
Microsoft Outlook for Mac: (installed 2017-11-11)
Install information may not be complete.
MacBook Pro, macOS High Sierra (10.13.1)