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Question: what causes crash/panic call when zooming

My imac 27" 2017 crashes enlarging/zooming images on the screen. Most notably in Google maps with large 3d city views, but also scolling in Safari thru pdf multi page files or scrolling a series of photos in mail. I just installed a clean version of OSX 13.1 but it persists. I ran diagnostics but it claims all is ok.


an example of the latest panic report, while zooming in google maps in Google chrome.


Thu Nov 16 16:40:26 2017


*** Panic Report ***

panic(cpu 0 caller 0xffffff8010388e21): Kernel trap at 0xffffff7ff0219700, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff7ff0219700, CR3: 0x000000001740c000, CR4: 0x00000000003627e0

RAX: 0x00000000005a58df, RBX: 0xffffff8010a96d78, RCX: 0x0000000000000000, RDX: 0x0000000000000021

RSP: 0xffffff87174bedf8, RBP: 0xffffff87174bee50, RSI: 0x0000000000000000, RDI: 0xffffff8010a73468

R8: 0x0000000000000000, R9: 0x00000000005a58df, R10: 0x0000000000000008, R11: 0x00000053edcf7934

R12: 0x0000000000000000, R13: 0xffffff8010a07ca0, R14: 0xffffff8010a07c60, R15: 0xffffff8010a07c60

RFL: 0x0000000000010086, RIP: 0xffffff7ff0219700, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff7ff0219700, Error code: 0x0000000000000010, Fault CPU: 0x0, PL: 1, VF: 5


Backtrace (CPU 0), Frame : Return Address

0xffffff87174be8a0 : 0xffffff801026b6f6

0xffffff87174be8f0 : 0xffffff8010396f54

0xffffff87174be930 : 0xffffff8010388c39

0xffffff87174be9b0 : 0xffffff801021d190

0xffffff87174be9d0 : 0xffffff801026b1cc

0xffffff87174beb00 : 0xffffff801026af4c

0xffffff87174beb60 : 0xffffff8010388e21

0xffffff87174bece0 : 0xffffff801021d190

0xffffff87174bed00 : 0xffffff7ff0219700

0xffffff87174bee50 : 0xffffff80102ae683

0xffffff87174bef10 : 0xffffff8010379db1

0xffffff87174bef50 : 0xffffff8010390963

0xffffff87174bef70 : 0xffffff8010388336

0xffffff87174befd0 : 0xffffff801021d349

0xffffff874bf53f30 : 0xffffff8010289b82

0xffffff874bf53f80 : 0xffffff801028a150

0xffffff874bf53fa0 : 0xffffff801021a4f7


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17B48


Kernel version:

Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64

Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8

Kernel slide: 0x0000000010000000

Kernel text base: 0xffffff8010200000

__HIB text base: 0xffffff8010100000

System model name: iMac17,1 (Mac-B809C3757DA9BB8D)


System uptime in nanoseconds: 360474200450

last loaded kext at 244137331558: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f96abb000, size 69632)

last unloaded kext at 304868187516: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f96abb000, size 61440)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHV 1

com.apple.kext.AMDFramebuffer 1.5.8

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.1f1

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDRadeonX4000 1.5.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelSKLGraphics 10.2.8

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleThunderboltIP 3.1.0

com.apple.kext.AMD9000Controller 1.5.8

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.1f1

com.apple.driver.eficheck 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.8

com.apple.driver.AppleSMCLMU 211

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AppleUSBTopCaseDriver 127

com.apple.filesystems.apfs 748.21.6

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1200.26.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 517.17

com.apple.kext.AMDSupport 1.5.8

com.apple.AppleGPUWrangler 3.16.19

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 374.1

com.apple.iokit.IOSurface 209

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.1f1

com.apple.iokit.IOBluetoothFamily 6.0.1f1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.20.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1

com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: iMac17,1, BootROM IM171.0110.B00, 4 processors, Intel Core i7, 4 GHz, 64 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 16 GB, DDR3, 1867 MHz, 0x00, 0x484D54343147533642465238412D52442020

Memory Module: BANK 0/DIMM1, 16 GB, DDR3, 1867 MHz, 0x00, 0x484D54343147533642465238412D52442020

Memory Module: BANK 1/DIMM0, 16 GB, DDR3, 1867 MHz, 0x00, 0x484D54343147533642465238412D52442020

Memory Module: BANK 1/DIMM1, 16 GB, DDR3, 1867 MHz, 0x00, 0x484D54343147533642465238412D52442020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)

Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Magic Keyboard

Thunderbolt Bus: iMac, Apple Inc., 28.1

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Nov 16, 2017 8:52 AM in response to Biuky In response to Biuky

Possibly the RAM installed if it's third party RAM. If your RAM is third party RAM, please uninstall and put the original Apple RAM that came with the computer back in and re-test.


If your RAM is third party, did you buy it from either Crucial (as in did you buy it direct from Crucial) or OWC RAM?

Nov 16, 2017 8:52 AM

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Nov 16, 2017 10:32 AM in response to Biuky In response to Biuky

If you're renting the Mac then have the tech check it out. It should be his responsibility to provide a working machine.


On the chance that it could be 3rd party software that is causing the problem download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

User uploaded file

Nov 16, 2017 10:32 AM

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User profile for user: Biuky

Question: what causes crash/panic call when zooming