Please help me

Question

Level 1

4 points

Please help me

Whenever the charger to my macbook pro becomes unplugged, my computer shuts down completely. I have to reset everything when I turn it back on. On a side note it has been charging for 2 days straight and it has stayed at 79%.

MacBook Pro

Posted on Nov 16, 2017 8:10 AM

Reply

Answer 1

CarlAVII

Community Specialist

Nov 17, 2017 4:09 PM in response to OliviaLee123

Hello OliviaLee123,

Thanks for asking the Apple Support Communities for help with your Mac. At this point, we can't tell if the issue is with the charger or the battery. I am happy to give you some steps to help you out though. First, I recommend trying the troubleshooting in the following 3 help articles:

1. macOS Sierra: If your battery won't charge - Apple Support

2. Apple Portables: Troubleshooting MagSafe adapters - Apple Support

3. macOS Sierra: If your battery's status is “Not Charging” - Apple Support
If you still have issues and can't tell if it is coming from the Mac battery or the charger, I recommend running Apple Diagnostics or the Apple Hardware Test (depending which model Mac you have) to see if you get a diagnostic code that will provide the answer. Here are the articles to do this:

If your Mac was introduced before June 2013: How to use Apple Hardware Test on your Mac - Apple Support

If your Mac was introduced after June 2013: How to use Apple Diagnostics on your Mac - Apple Support

Thanks and have a great day.

Reply