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Question: Disappearing blue dots

The blue dots by the new emails in my brand new iPad disappear, even though I have not yet read the email. This never happened with my old iPad 2 or my iMac. Any idea how to correct this?

iPad (5th gen) Wi-Fi, iOS 11.0.3

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Good call. Yes, I think so. POP is old-style email, when you download the messages to your computer, and read and delete them there. Each POP client works independently of the same account. IMAP is the new method, where mail resides on the server, and clients share a common view of that mail collection. It sounds like the IMAP server is marking the mail as read when your computer downloads it from the POP server.


You may want to change your account settings on the new iPad to use POP, since you're accustomed to it. First, you need to go to your provider's help site and get all the settings, server names, port numbers, SSL required, etc. Actually, you can probably get them from the Mail settings on your iMac. The next step is a little tricky, because Apple tries to make it very simple to configure mail. I'm assuming you're using a big email provider, like gmail or outlook. You need to delete your account from Settings > Accounts & Passwords. Then start to create a new account, but use fred@bogus.com. Apple doesn't know how to set up this account, you say go ahead anyway, then you can select POP. After that, correct the false email address and enter the rest of the settings.


Good luck!

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Nov 16, 2017 10:23 AM in response to Diana.McCall In response to Diana.McCall

Thanks for taking the time to reply, Diana. My question stumped the Apple Support person. I get the emails in Apple Mail on both the new iPad and my iMac. But I don't open them up on my iMac. In my old iPad 2, the blue dots stayed until the mail was opened on that device. The same happens with my iMac. Once the blue dot disappears in the new iPad, it lists the particular email as "read," even when it has not been opened on any device.

Bert

Nov 16, 2017 10:23 AM

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Nov 16, 2017 10:37 AM in response to bbmeek In response to bbmeek

Can you check if you're using POP3 to access the account on the iMac? It should show in the settings as the server name being pop.*, not imap.*. If you're using POP3 on the iMac and IMAP on the iPad, fetching the emails on the iMac may have the effect of marking them "read".

Nov 16, 2017 10:37 AM

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Nov 16, 2017 12:50 PM in response to bbmeek In response to bbmeek

Good call. Yes, I think so. POP is old-style email, when you download the messages to your computer, and read and delete them there. Each POP client works independently of the same account. IMAP is the new method, where mail resides on the server, and clients share a common view of that mail collection. It sounds like the IMAP server is marking the mail as read when your computer downloads it from the POP server.


You may want to change your account settings on the new iPad to use POP, since you're accustomed to it. First, you need to go to your provider's help site and get all the settings, server names, port numbers, SSL required, etc. Actually, you can probably get them from the Mail settings on your iMac. The next step is a little tricky, because Apple tries to make it very simple to configure mail. I'm assuming you're using a big email provider, like gmail or outlook. You need to delete your account from Settings > Accounts & Passwords. Then start to create a new account, but use fred@bogus.com. Apple doesn't know how to set up this account, you say go ahead anyway, then you can select POP. After that, correct the false email address and enter the rest of the settings.


Good luck!

Nov 16, 2017 12:50 PM

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Nov 16, 2017 12:51 PM in response to Diana.McCall In response to Diana.McCall

Thank you so much for taking the time to explain all this to me, Diana. I'll work with my email provider (it's actually a small one based in Maine) to change the setting on the new iPad to POP.

Bert

Nov 16, 2017 12:51 PM

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Nov 16, 2017 1:00 PM in response to bbmeek In response to bbmeek

If it's a small provider, you probably don't need the long song and dance I gave you. You might just be able to change the existing account. Or you might need to delete it and recreate it, but you'll probably be able to select POP immediately, because Apple doesn't know the provider.

Nov 16, 2017 1:00 PM

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Nov 16, 2017 1:27 PM in response to Diana.McCall In response to Diana.McCall

I am just going to give the provider a call and have them walk me through changing the incoming server on the new iPad. When I configured it right after I bought it, I was surprised at how quickly it seemed to set up all the email information. Now I realize the pre-programming made some assumptions I did not want it to. Thanks again, Diana.

Bert

Nov 16, 2017 1:27 PM

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Question: Disappearing blue dots