Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

44 points

i can't update my payment informations

i want to purchase some in app and it says i couldn't purchase them because of my payment method and i need to change that but after i changed it i can't save my payment details. can you help me how to solve my problems? i can't download anything in app store if i don't settle down my purchase first

Posted on Nov 16, 2017 8:39 AM

Best reply

Joseph_S.

Community Specialist

Posted on Nov 17, 2017 6:24 AM

Greetings fayra,

Thanks for using the Apple Support Communities.

I understand that you want to make an in-app purchase, but you can't because it says you need to change your payment method. It's not allowing you to save your payment details. It's important to make sure that you can make purchases without any issues, so I'm happy to provide some help.

I suggest following the steps in the following support articles:

Change or remove your Apple ID payment information
If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Support

Once you've done that, let us know if you get the same result.

Kind Regards.

View in context

1 reply

There are no replies.

i can't update my payment informations

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up