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I've been trying for days to restore/update my iPhone 6s plus using iTunes.

Here's what led me to iTunes updating:

- My iPhone started only loading the apple screen

(The one you see when trying to turn your phone on)

- Instead of loading me to the lock screen (putting your thumb print), the phone began turning into a black screen. In other words, it would go to the start up apple screen and then turn itself off again.

- After reading quite a few people's opinions about what the issue may be, I learned to put my iPhone 6s Plus into recovery mode.

- Instructions further explained to update my mac, iTunes, and then my iPhone

- After doing so, I attempted to update my iPhone

- A reoccurring error populates on both my Apple Desktop computer as well as my Apple Laptop computer (in iTunes)

This is the error:

"The iPhone "iPhone" could not be updated. TATSU declined to authorize this image on this device for this user."

- After trying to research further and determine how to get around or "fix" the TATSU issue, I've come up short. I'm officially stumped and can't get past this error.

Please, anyone, who knows who to fix this- HELP ME!

Things I've already tried:

- Terminal search

- Restarting computers

- Restarting iPhone

iPhone 6s Plus

Posted on


Nov 16, 2017 11:04 AM in response to hawaiianlatu In response to hawaiianlatu

Hi hawaiianlatu. That error (TATSU) means that the iOS image you're trying to install could not be verified by Apple. Either it's not the current version for your device, it's not the correct image for your device, or your router is blocking the URL gs.apple.com. Some users block this URL to prevent automatic iOS updates.

Nov 16, 2017 11:04 AM

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Nov 18, 2017 4:36 PM in response to KiltedTim In response to KiltedTim

Oh yikes! That's definitely going to be a bummer if I bought a stolen phone. I bought it on Amazon, certified refurbished and unlocked. I'm sure none of those this I just listed are true though. Do you know of anything I can do besides taking it to Apple?

Nov 18, 2017 4:36 PM

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