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Question: wireless keyboard volume functions don't work

I purchased a wireless keyboard with the numeric keypad. The volume functions on the keyboard do not work. When I hit the volume down button it hides any screens I have open. My old wireless keyboard volume functions worked.


When I go into system preferences I do not have this option

Select "Use all F1, F2, etc. keys as standard function keys"


My old keyboard did not require me to set this up. Do I have a defective keyboard that Apple needs to replace?


Thanks

iMac, OS X El Capitan (10.11.6)

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Nov 16, 2017 10:28 AM in response to annoyed123456789 In response to annoyed123456789

What system are you running? I have that checkbox on my iMac running Sierra with a wireless keyboard and on my other iMac with a wired keyboard running High Sierra.


Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try from there. Any change? Then reboot normally and try again.

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Nov 16, 2017 10:28 AM

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Question: wireless keyboard volume functions don't work