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Question: Help - lost Mail link

Hi, I'm 70 and not too good with all this so be gentle, please!

After working quite happily for several years, Mail on my iMac can't link with my primary email server. I'm on Sierra 10.12.6 and can neither receive nor send messages through Mail and there are no Mailboxes. I'm not aware of any changes which may have affected this.

In Mail preferences, my email account - Yahoo (btinternet.com) - is shown as offline - "no preferred outgoing mail server". There are no settings in "account information" and Connection Doctor merely says "account failed" and "verify username and password" both of which are fine. I have tried to delete and add the account back on - also without success. "Take all accounts online" has no effect either.

Email is working fine on my iPad and iPhone. My btinternet.com account is also working OK - just not with Mail!

Has anyone got any ideas - hopefully which I am able to understand?



iMac, OS X Yosemite (10.10.5)

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Nov 17, 2017 2:09 PM in response to billfromcamberley In response to billfromcamberley

Greetings, billfromcamberley.

I promise to be gentle. I see that you're unable to send or receive email on your iMac through the Mail application. Good job with the troubleshooting you've tried and I'm happy to help.

If you can’t send or receive email on your Mac -- Follow the steps provided in this article.


Nov 17, 2017 2:09 PM

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Nov 20, 2017 12:50 AM in response to chris_g1 In response to chris_g1

Thanks, Chris, for your help. Unfortunately, it did not solve the problem. Subsequently, I contacted Support. They went through it with me and ultimately suggested starting in Safe Mode; failing which upgrading to High Sierra. Those I have now done but no success so far. I'll keep going. Nonetheless, thanks for trying it was much appreciated.

Nov 20, 2017 12:50 AM

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Question: Help - lost Mail link