Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AppleTV 4K freezing in playback of 4K iTunes movies

TV os 11.1 I have been getting intermittent freezing of playback with the swirl icon with 4K films even when they have been downloaded to the 64 AppleTV 4K the only recourse is to restart the Apple TV and when restarted the movies app has lost the place it had reached in the film meaning a lot of siri advance 5 min to to near the storage point

my data is 5/50 gigabit wired ethernet and there is no problem with it when this happens

is there any thing else I can do other than restart when this happens?

anyone else seen this problem?

iMac with Retina 5K display, macOS High Sierra (10.13.1), 4 GHz Intel Core i7

Posted on Nov 16, 2017 10:15 AM

Reply
8 replies

There are no replies.

AppleTV 4K freezing in playback of 4K iTunes movies

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.