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Question: apple watch 3 not unlocking when my iphone is unlocked...

I've had my apple watch 3 for less than a week, but i read that when your watch is on your wrist, you dont have to keep unlocking my watch. I've taken my watch back to the apple store, who then sent it out to be tested...but it was sent back because they couldnt find an issue. am i doing something wrong?

WATCH SERIES 3 (GPS + CELL) ALUM 42MM, iOS 11.1

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Nov 16, 2017 10:59 AM in response to Justbjp In response to Justbjp

Hi


If you are not already doing so, then use these settings:


On your iPhone, in the Watch app, go to: My Watch (tab) > Passcode:

  • Check that Wrist Detection is turned on.
  • Check that Passcode is turned on.
  • Also enable Unlock with iPhone.


After putting it on your wrist, your Apple Watch will then unlock after whatever you do first: either unlocking your watch manually (by entering the passcode) or unlocking your iPhone.


It will then remain unlocked (including when the screen is asleep) until you remove it from your wrist. When you remove your watch, it will lock automatically:


Turn on, wake, and unlock


Note that the Wrist Detection feature can be affected by temporary or permanent skin changes, such as by some wrist tattoos.


Also check that you are wearing your Apple Watch sufficiently snugly on the top of your wrist (it may otherwise believe that it has been removed, causing it to lock):


Wearing your Apple Watch - Apple Support

Nov 16, 2017 10:59 AM

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Nov 16, 2017 5:08 PM in response to Justbjp In response to Justbjp

As the issue persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for further assistance with the issue:


Nov 16, 2017 5:08 PM

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Question: apple watch 3 not unlocking when my iphone is unlocked...