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Update your Apple Watch

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Question: When I receive a phone call on my watch person cannot hear me

When I receive a phone call on my Iwatch 3 the person cannot hear me speak.

Apple Watch Series 3

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Hi


The following steps may help (check after each):


If you have not yet done so, update both your iPhone and your Apple Watch to the latest software, starting with your iPhone (be sure to make a backup first):


When answering a call, be sure tap just once on the Answer button. Accidentally tapping again will turn on Mute for your end of the call, so the caller will not hear you (to turn off Mute, tap the same button again).

User uploaded file

Remove any protective case or film that you may be using on your Apple Watch if it is blocking the microphone port (the lower of the two ports on the opposite side to the buttons):


Hold your Apple Watch closer to your face.


Clean your Apple Watch, paying particular attention to the microphone port, in case it has become blocked by debris.


Restart your Apple Watch and iPhone, turning both devices off together, then restarting your iPhone first:


If the issue persists, next try unpairing and re-pairing your Apple Watch:

If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


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Question marked as Apple Recommended

Nov 16, 2017 5:13 PM in response to francescafromjersey city In response to francescafromjersey city

Hi


The following steps may help (check after each):


If you have not yet done so, update both your iPhone and your Apple Watch to the latest software, starting with your iPhone (be sure to make a backup first):


When answering a call, be sure tap just once on the Answer button. Accidentally tapping again will turn on Mute for your end of the call, so the caller will not hear you (to turn off Mute, tap the same button again).

User uploaded file

Remove any protective case or film that you may be using on your Apple Watch if it is blocking the microphone port (the lower of the two ports on the opposite side to the buttons):


Hold your Apple Watch closer to your face.


Clean your Apple Watch, paying particular attention to the microphone port, in case it has become blocked by debris.


Restart your Apple Watch and iPhone, turning both devices off together, then restarting your iPhone first:


If the issue persists, next try unpairing and re-pairing your Apple Watch:

If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Nov 16, 2017 5:13 PM

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Question: When I receive a phone call on my watch person cannot hear me