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Question: "Family Sharing Information is not Available" on iPhone 6S Plus with iOS 11

family sharing information is not available


BLUF*: An iPhone 6S Plus running iOS 11 has a message that reads "Family information is not available" in the "Apple ID >> "Family Sharing" settings and the area under this setting.


*BLUF= Bottom Line Up Front


While my issue is similar to the one referenced above, there are some differences.


I set-up our Family Sharing from an iPhone 8 Plus running iOS 11 (have since updated to 11.1.1 but no change in the below situations) with "Purchase Sharing" and "Location Sharing" set to "On". I am the organizer. I invited all of my family (additional 5 people) and the three with iPhones accepted the invitation. The results of my efforts so far are:


- iPhone 8 Plus running iOS 11.1.1 -- need to check this phone's settings for proper set up

- iPhone 7 Plus running iOS 11.1.1 -- all good


{Here is the main issue}

- iPhone 6S Plus running iOS 11 -- "Family Sharing" settings reads "Family information is not available" and the area under this setting has the same message


What I've done to fix the problem:


- Ensured all settings on all other areas that are available match my phone.

- Did a "hard reset" (pressing the "power button" and the "home button" simultaneously until the phone "rebooted"

- Searched the web and the Apple Support site for fixes

Thus far, I have not read anything that either addresses this specific issue or tried anything that worked.


Any ideas?

iPhone 8 Plus, iOS 11.1, 256GB model; Verizon carrier

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Nov 16, 2017 6:10 PM in response to Eric Root In response to Eric Root

Sort of???


Under "iCloud", I could not log out as selecting "Storage" results in "iCloud storage details are currently unavailable. Try again later."


Under "iTunes & App Stores", I could log out and then log in again.


To further clarify the original issue:

Under the message "Family information is not available." is the message "Trusted devices list is not available."


AND...


The "Name, Phone Numbers, Email"; "Password & Security"; and "Payment & Shipping" choices only result in the "thinking" circle and nothing else when selected.


Hmmmm...

Nov 16, 2017 6:10 PM

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Dec 2, 2017 5:47 AM in response to Virts In response to Virts

If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Dec 2, 2017 5:47 AM

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Question: "Family Sharing Information is not Available" on iPhone 6S Plus with iOS 11