Apple Event: May 7th at 7 am PT
I used Preview v 9.0 Mac OS 10.12.6 to markup an image.
Now when I open any image e.g. a screen shot in Preview, it is stuck on the last markup tool I used (the Add Rectangle Tool).
What I need to do is to tell Preview not to use ANY Markup Tool on an image but I cannot seem to do it.
Any idea how to accomplish this?
thanks
Caroline
iMac (21.5-inch, Late 2012), macOS Sierra (10.12.5)
When an image is opened with preview , click on show tool bar selection , after that you open rectangular selection you have to move three fingers in rectangular way to select the portion in the window , a blue dotted rectangle will be created .
You have to tap once in the blue rectangle to remove it .
Try starting up in Safe Mode to clear certain system caches—then reboot as normal. Test your Preview.app
Try a SafeBoot https://support.apple.com/en-us/HT201262
If no success, open a guest account and test in this environment.
https://support.apple.com/en-us/HT204443
Please report back your success or failure.
cdeegan wrote:
I guess the only option is to up my OS to High Sierra and hope that fixes Preview.
Unfortunately there is no stand alone Preview.app installer.
The other option is reinstall your Sierra on top of your existing macOS. I suspect this will sort the Preview issue.
It will leave your user/data/bookmarks/etc. intact and untouched. Always good to have a backup non the less.
Can be done from Recovery. http://support.apple.com/kb/HT4718
or from a copy of the installer if you made one. How to create a bootable installer for macOS - Apple Support
Hi leroydouglas
Thanks for responding to my question.
I tried booting into safe mode, then back into regular mode, still had the problem in Preview
I created a test user, booted into that user, and NO problem in Preview.
So the problem is in my user account.
Any idea re a fix??
Caroline
Forgot to say test in Safe Boot mode, this will verify no third party apps interfering. You can also get at this another way by closing all other programs, and/or from >System Preferences>Users&Groups> (Your account)>Log-in Items. You will have to unlock the padlock to make changes. Delete ➖ all third party programs that may launch on reboot. You can always add them back in one at a time. It just takes a bit of snooping around.
It is possible it is a corrupt plist. Quit Preview.app and
From Finder>Go>Got to Folder> copy and Paste:
~/Library/Preferences/com.apple.Preview.plist
delete the com.apple.Preview.plist
and launch Preview.app, the plist will rebuild itself a fresh version.
If the above doesn't work, do a backup, preferable 2 backups on 2 separate drives.
Quit Preview.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.
Containers/com.apple.Preview
Containers/com.apple.quicklook.ui.helper
Preferences/com.apple.Preview.LSSharedFileList.plist
Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist
Saved Application State/com.apple.Preview.savedState
Credit Linc Davis for this solution.
Preview Reset automatic download - 3rd party solution
Hi Eric,
I backed up x 2 drives, found all the items in my library you suggested, removed them and restarted.
Opened Preview, alas, still stuck on insert rectangle.
Any other ideas?
Is it time to try the Preview Reset linked in your reply above?
Appreciate your help.
Caroline
Tried Preview Reset ,it initially found no problem with Preview. I ran it anyway, it did various things but did not fix my stuck markup problem.
I guess the only option is to up my OS to High Sierra and hope that fixes Preview.
I would welcome and try any other options.
Thanks again Eric
You are welcome. Probably a long shot, but try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
I reinstalled Sierra on top of my existing MacOS,took several hours due to my slow DSL connection.
Sadly, the Preview stuck markup is still there.
Since I have tried everything, looks like I am stuck with a damaged Preview.
I can only hope it goes away when I update to High Sierra.
thanks for trying to help
Caroline
Is it possible for you to upload a screenshot showing the stuck markup tool, and perhaps another of what it does when you use it ?.
Do you see the same thing in both text documents (a pdf with selectable text, say) and images ?.
What file(s) did you test with in the new User account ?.
You are welcome. It is worth a try.
Preview stuck on markup tool
