Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Replacement Watch Defective too

I had my Apple Watch sent in for repair - the battery swelled and the face popped off (known defect). Received my replacement watch today and now this one is defective too - it won't turn on/power up. I called and got the "send it back in and we'll send another" spiel - but is it too much to ask for a replacement to be done at the Apple Store? Why are the stores not equipped or empowered to provide a (working and legitimate) replacement? Has anyone had any luck with getting a replacement at the store? Would love to hear how to go about it.

Posted on

Reply

Page content loaded

Nov 16, 2017 5:04 PM in response to stupdani In response to stupdani

Hi


Follow the instructions here, including contacting Apple Support again (mail-in service may be available, if required), making a Genius Bar reservation at a convenient Apple Store or visiting an Apple Authorised Service Provider if necessary:


If your Apple Watch won't charge or it won't turn on - Apple Support

Nov 16, 2017 5:04 PM

Reply Helpful
User profile for user: stupdani

Question: Replacement Watch Defective too