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Question: My iPhone 5S is stuckon the Apple logo. How can i recover my phone without losing my pictures?

My iPhone 5S is stuckon the Apple logo. How can i recover my phone without losing my pictures?

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Nov 16, 2017 1:24 PM in response to alexdunn1223 In response to alexdunn1223

alexdunn1223 wrote:


My iPhone 5S is stuckon the Apple logo. How can i recover my phone without losing my pictures?


You don't as your phone is in recovery mode, connect to iTunes to restore your phone.


If you have a back up you can restore from that.

Nov 16, 2017 1:24 PM

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Nov 16, 2017 1:30 PM in response to alexdunn1223 In response to alexdunn1223

There are several suggestions in here that you can try.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you have not force restarted your device yet, try that first. If you need to restore using the steps in the support article, you may get lucky and be able to choose the update option without losing any data at all.

Nov 16, 2017 1:30 PM

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Nov 16, 2017 1:30 PM in response to alexdunn1223 In response to alexdunn1223

alexdunn1223 wrote:


I am in recovery mode as of now. If I go to itunes and hit restore will my pictures be ok?

There is no data on your phone when it is in recovery mode.


if you didn't back it up or sync it prior to it going to recovery mode, then those pictures are gone.

Nov 16, 2017 1:30 PM

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Question: My iPhone 5S is stuckon the Apple logo. How can i recover my phone without losing my pictures?