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Question: Accessing lock/home screen on iPhone X issue

Hi there,

Been using my iPhone X for about 2 weeks now.

I'm noticing more and more swiping up to access my phone, I get the swirling circle and then it goes back to locked and I have to swipe up again to access my phone's home screen.

Yesterday, it happened about 4 times in a row. I have done the hard reset twice, software is updated.

Anyone else having this issue or know the cause/fix?

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iPhone X, iOS 11.1

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Nov 17, 2017 10:51 AM in response to michaelboulton In response to michaelboulton

Hey, michaelboulton.

Congratulations on your new iPhone X! I see that you're having some issues with the iPhone responding on the lock screen. When you try to access your iPhone, it doesn't respond. I'm happy to help.

Restart your iPhone, iPad, or iPod touch -- Restart your iPhone. Once it's returned to the Home screen, test the issue.

How to back up your iPhone, iPad, and iPod touch -- If restarting your phone didn't resolve the issue, please be sure to have a fresh backup to keep your personal information safe. In order to back up your Health data, the backup needs to be encrypted. iCloud does this automatically, but iTunes doesn't. If you'd like to use iTunes to back up your phone, refer to this article: About encrypted backups in iTunes

If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS software on your device. Test the issue once your phone has returned to the Home screen.

Let me know how that goes.

Take care!

Nov 17, 2017 10:51 AM

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Question: Accessing lock/home screen on iPhone X issue