Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: iCloud storage and optimising space on iPhone


I have to get my photos off my phone as it has zero memory left! My issue is I have been using the iCloud function to optimise my phone storage and all the photos are just thumbnails and not the real images. All the real images are on iCloud.

My understanding is I can’t delete these photos off my phone because they will also be delete from the cloud. I can’t download the photos from my phone to the computer because they aren’t actually on my phone anymore.

I’m so confused.

Can anyone shed some light on what I need to do as I can’t figure it out! I need to make sure I have the photos 100% saved in their original size before I go on a deleting spree.

Posted on


Page content loaded

Nov 18, 2017 12:19 PM in response to Kylie.b.1986 In response to Kylie.b.1986

You need to upgrade your OS to 10.10.3 or later to get the new Photos application that syncs with iCloud. You can also do a manual download at iCloud.com/Photos. Hold down the command key while selecting the photos. Then click Download. Another option is to select a Moment, then click the Share button, and then cancelling the Share. The photos should remain selected.

Nov 18, 2017 12:19 PM

Reply Helpful
User profile for user: Kylie.b.1986

Question: iCloud storage and optimising space on iPhone