The itunes sign-in page does not accept the entry of my valid id and pw. It just repeats and does not open my account, What to do?

Question

The itunes sign-in page does not accept the entry of my valid id and pw. It just repeats and does not open my account, What to do?

Can't get past itunes sign-on.

Posted on Nov 16, 2017 2:47 PM

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Answer 1

chris_g1

Community Specialist

Nov 20, 2017 5:39 PM in response to marcomillions

Hello marcomillions,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to sign in to your Apple ID in iTunes on your Mac. To help resolve your issue, please make sure iTunes and your Mac are up to date and then restart your Mac. If you're still having this issue, please go to appleid.apple.com and make sure your Apple ID and password work on that website to sign in.

How to update the software on your Mac
Update to the latest version of iTunes
How to turn on or turn off your Mac

Cheers!

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