Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: iPad Air bricked after iOS 11 update

My iPad Air (1st Gen) is completely bricked after updating to iOS 11. The iPad won't even power up. I have tried all the combinations pressing Sleep and Home buttons, connecting to iTunes and nothing works. Went to the Genius Bar and the guy gave up faster than I could spell out "Genius Bar"!

First time that I am having these problems with any of my multiple Apple devices.

iPad Air Wi-Fi, iOS 11

Posted on


Page content loaded

Nov 16, 2017 4:02 PM in response to parikzit In response to parikzit

Go back to your “local” Apple Store and escalate your iPad issues and help to a higher level Apple employee.

They didn’t even do diagnostic tests on the battery to see if the battery is dead of faulty?

A battery replacement is only $99 U.S.D.!

Go back to the store and escalate the issues to the Apple Store manager, if you have to.

Good Luck to You!

Nov 16, 2017 4:02 PM

Reply Helpful

Nov 16, 2017 4:25 PM in response to MichelPM In response to MichelPM

I did ask the specialist if they could run any tests on the internal electrical/electronic components but he said they can't run those tests on my device (because it's a 3 years old model). Oh, and I forgot to mention that he suggested I should get a replacement model ($249 plus taxes) or buy one of the new ones. I reckon I have to make another trip to Genius Bar and hope I get some help this time. This *****!!

Nov 16, 2017 4:25 PM

Reply Helpful
User profile for user: parikzit

Question: iPad Air bricked after iOS 11 update