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Question: apple tv froze on tv shows and will not come off that hit the top two buttons to restart nothing, unplugged it nothing any ideas

Apple tv froze on tv show icon will not move. Tried to reset holding both top buttons.. nothing. Unplugged 90 times nothing.. Should I just throw this thing in the bay?

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Nov 16, 2017 6:11 PM in response to quick22 In response to quick22

If you unplugged the Apple TV it should have restarted and let you do other things. did this not happen? Did it just freeze again after selecting the same App?


What App is it? Is it an Apple default App? Or is it a 3rd party App?


After you unplugged it and it restarted, are you able to access any other apps?

Nov 16, 2017 6:11 PM

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Nov 17, 2017 10:38 AM in response to quick22 In response to quick22

quick22 wrote:


Yeah I unplugged it and just stays froze. It's on the tv show app I can see that it's highlighted but reset, unplugged it nothing. Should I just toss it or is there another method to try?

That's not possible. If you unplugged it from power (wall or power strip) it cannot be showing anything on screen. It would be completely turned off, with nothing to show.


If you just unplugged it from the TV, then that won't really do anything.


Unplug it from the wall, or power strip, let it sit for 30 seconds, and plug it back into power.

Nov 17, 2017 10:38 AM

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Question: apple tv froze on tv shows and will not come off that hit the top two buttons to restart nothing, unplugged it nothing any ideas