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Question: iphone 7+ that has a smashed screen

I have an iphone 7+ with a smashed screen. I have tried to connect it to our computer to back it up, but the phone doesn't trust the computer due to factory reset and I cannot enter the passcode on the phone correctly because of the screen. Now the phone is disabled due to too many attempts and is suggesting to connect to itunes. Which I do, but nothing happens. I have also accessed the phone through the folder from the computer and there is no files

iPhone 6 Plus, iOS 10, null

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Nov 16, 2017 6:44 PM in response to Shoog50 In response to Shoog50

It is probably too late to attempt doing a backup now.


You should call your local Apple Store and make and appointment for them to examine it.


They will probably suggest you purchase an out of warranty replacement for it.


This of course will mean the lose of all of your data.

Nov 16, 2017 6:44 PM

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Question: iphone 7+ that has a smashed screen