Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: iMac 5K problems.

Hello.


Im having several problems with my iMac 5K(late 2015), the pc will shutdown and restart just out of blu. Also when using iMovie it won't upload videos( to YT) or share then inside the system. Other times iMovie just shutdown while attempting to share content, sometimes even the computer it self shuts down. I have the error monolog but I don't know how to post them here. I tried format the computer and also I erase the hole system before reinstall the OS and still the problems continue. I have a total of 24 GB memory install, could these be the problem ? Do I have to upgrade the memory to a proper 32 GB ? Thank you for you're help in advance.

iMac with Retina 5K display, macOS High Sierra (10.13.1)

Posted on

Reply
Question marked as Helpful

Nov 17, 2017 10:53 PM in response to rkaufmann87 In response to rkaufmann87

Problem: Other problem

Description:

Anonymous UUID: ACE148EB-1D5E-3CE6-D653-686ADB41F3FC


Thu Nov 16 00:40:50 2017


*** Panic Report ***

panic(cpu 6 caller 0xffffff801538985a): "Double fault at 0xffffff801527a304, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff9af2c17ff8, CR3: 0x000000001c461000, CR4: 0x00000000003627e0\n" "RAX: 0x0000000000000000, RBX: 0xffffff804fb393e8, RCX: 0xffffff9af2c181e4, RDX: 0xffffff9af2c1813c\n" "RSP: 0xffffff9af2c18000, RBP: 0xffffff9af2c18000, RSI: 0x0000000077729d01, RDI: 0xffffff804fb393e8\n" "R8: 0x00000000ffffffff, R9: 0x0000000000000002, R10: 0x0000000000000000, R11: 0xffffff8051acfde0\n" "R12: 0x0000000000000000, R13: 0xffffff804fb393c0, R14: 0xffffff9af2c180d8, R15: 0xffffff8015a084c0\n" "RFL: 0x0000000000010046, RIP: 0xffffff801527a304, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4 570.20.62/osfmk/i386/trap_native.c:168

Backtrace (CPU 6), Frame : Return Address

0xffffff82d540dcc0 : 0xffffff801526b6f6

0xffffff82d540dd10 : 0xffffff8015396f54

0xffffff82d540dd50 : 0xffffff8015388c39

0xffffff82d540ddd0 : 0xffffff801521d190

0xffffff82d540ddf0 : 0xffffff801526b1cc

0xffffff82d540df20 : 0xffffff801526af4c

0xffffff82d540df80 : 0xffffff801538985a

0xffffff82d540e070 : 0xffffff801521da2f

0xffffff9af2c18000 : 0xffffff801537fbdf

0xffffff9af2c18040 : 0xffffff80152b0d64

0xffffff9af2c180c0 : 0xffffff80152b1e18

0xffffff9af2c18160 : 0xffffff80152b190e

0xffffff9af2c18210 : 0xffffff80152b471b

0xffffff9af2c18250 : 0xffffff80152a4baf

0xffffff9af2c18270 : 0xffffff8015287881

0xffffff9af2c182d0 : 0xffffff8015286d55

0xffffff9af2c18350 : 0xffffff8015285d9f

0xffffff9af2c183a0 : 0xffffff7f98e77ee8

0xffffff9af2c183c0 : 0xffffff7f98e77c73

0xffffff9af2c18420 : 0xffffff7f98e791f6

0xffffff9af2c18450 : 0xffffff7f98e4066d

0xffffff9af2c18490 : 0xffffff7f98e79891

0xffffff9af2c184e0 : 0xffffff7f98e784ee

0xffffff9af2c18500 : 0xffffff7f98e77f28

0xffffff9af2c18520 : 0xffffff7f98e77c73

0xffffff9af2c18580 : 0xffffff7f98e791f6

0xffffff9af2c185b0 : 0xffffff7f98e4066d

0xffffff9af2c185f0 : 0xffffff7f98e79891

0xffffff9af2c18640 : 0xffffff7f98e784ee

0xffffff9af2c18660 : 0xffffff7f98e77f28

0xffffff9af2c18680 : 0xffffff7f98e77c73

0xffffff9af2c186e0 : 0xffffff7f98e791f6

0xffffff9af2c18710 : 0xffffff7f98e4066d

0xffffff9af2c18750 : 0xffffff7f98e79891

0xffffff9af2c187a0 : 0xffffff7f98e784ee

0xffffff9af2c187c0 : 0xffffff7f98e77f28

0xffffff9af2c187e0 : 0xffffff7f98e77c73

0xffffff9af2c18840 : 0xffffff7f98e791f6

0xffffff9af2c18870 : 0xffffff7f98e4066d

0xffffff9af2c188b0 : 0xffffff7f98e79891

0xffffff9af2c18900 : 0xffffff7f98e784ee

0xffffff9af2c18920 : 0xffffff7f98e77f28

0xffffff9af2c18940 : 0xffffff7f98e77c73

0xffffff9af2c189a0 : 0xffffff7f98e791f6

0xffffff9af2c189d0 : 0xffffff7f98e4066d

0xffffff9af2c18a10 : 0xffffff7f98e79891

0xffffff9af2c18a60 : 0xffffff7f98e784ee

0xffffff9af2c18a80 : 0xffffff7f98e77f28

0xffffff9af2c18aa0 : 0xffffff7f98e77c73

0xffffff9af2c18b00 : 0xffffff7f98e791f6

0xffffff9af2c18b30 : 0xffffff7f98e4066d

0xffffff9af2c18b70 : 0xffffff7f98e79891

0xffffff9af2c18bc0 : 0xffffff7f98e784ee

0xffffff9af2c18be0 : 0xffffff7f98e77f28

0xffffff9af2c18c00 : 0xffffff7f98e77c73

0xffffff9af2c18c60 : 0xffffff7f98e791f6

0xffffff9af2c18c90 : 0xffffff7f98e4066d

0xffffff9af2c18cd0 : 0xffffff7f98e79891

0xffffff9af2c18d20 : 0xffffff7f98e784ee

0xffffff9af2c18d40 : 0xffffff7f98e77f28

0xffffff9af2c18d60 : 0xffffff7f98e77c73

0xffffff9af2c18dc0 : 0xffffff7f98e791f6

0xffffff9af2c18df0 : 0xffffff7f98e4066d

0xffffff9af2c18e30 : 0xffffff7f98e79891

0xffffff9af2c18e80 : 0xffffff7f98e784ee

0xffffff9af2c18ea0 : 0xffffff7f98e77f28

0xffffff9af2c18ec0 : 0xffffff7f98e77c73

0xffffff9af2c18f20 : 0xffffff7f98e791f6

0xffffff9af2c18f50 : 0xffffff7f98e4066d

0xffffff9af2c18f90 : 0xffffff7f98e79891

0xffffff9af2c18fe0 : 0xffffff7f98e784ee

0xffffff9af2c19000 : 0xffffff7f98e77f28

0xffffff9af2c19020 : 0xffffff7f98e77c73

0xffffff9af2c19080 : 0xffffff7f98e791f6

0xffffff9af2c190b0 : 0xffffff7f98e4066d

0xffffff9af2c190f0 : 0xffffff7f98e79891

0xffffff9af2c19140 : 0xffffff7f98e784ee

0xffffff9af2c19160 : 0xffffff7f98e77f28

0xffffff9af2c19180 : 0xffffff7f98e77c73

0xffffff9af2c191e0 : 0xffffff7f98e791f6

Backtrace continues...

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelSKLGraphics(10.2.8)[4E308947-1236-3CF9-9154-9C574B34 9BD5]@0xffffff7f98e1d000->0xffffff7f98f0efff

dependency: com.apple.iokit.IOSurface(209)[9D4ADF2A-E6F7-3BFE-B5FF-8C7317DF164B]@0xffffff7f 971e2000

dependency: com.apple.iokit.IOPCIFamily(2.9)[1A5661CA-0F8F-3EC1-B3B4-5A9ADDAE360F]@0xffffff 7f95a94000

dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@ 0xffffff7f96345000

dependency: com.apple.iokit.IOAcceleratorFamily2(374.1)[1A14B541-7F4E-3D7A-B279-43185331BB3 0]@0xffffff7f971fe000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17B48


Kernel version:

Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64

Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8

Kernel slide: 0x0000000015000000

Kernel text base: 0xffffff8015200000

__HIB text base: 0xffffff8015100000

System model name: iMac17,1 (Mac-B809C3757DA9BB8D)


System uptime in nanoseconds: 15113685930442

last loaded kext at 244556204645: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9bb7f000, size 69632)

last unloaded kext at 411960624848: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9bb7f000, size 61440)

loaded kexts:

com.avast.PacketForwarder 2.1

com.avast.FileShield 4.0.0

com.globaldelight.driver.Boom2Device 1.2

com.apple.filesystems.exfat 1.4

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.iokit.IOBluetoothSerialManager 6.0.1f1

com.apple.kext.AMDFramebuffer 1.5.8

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleIntelSKLGraphics 10.2.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMDRadeonX4000 1.5.8

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.8

com.apple.driver.eficheck 1

com.apple.AVEBridge 1.0.0

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.1f1

com.apple.kext.AMD9000Controller 1.5.8

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleThunderboltIP 3.1.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.filesystems.apfs 748.21.6

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1200.26.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.1f1

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 517.17

com.apple.AppleGPUWrangler 3.16.19

com.apple.iokit.IOAcceleratorFamily2 374.1

com.apple.iokit.IOSurface 209

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1

com.apple.iokit.IOBluetoothFamily 6.0.1f1

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDSupport 1.5.8

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleUSBAudio 310.35

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.20.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1

com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1


EOF

Model: iMac17,1, BootROM IM171.0110.B00, 4 processors, Intel Core i7, 4 GHz, 24 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)

Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: iPhone, Ethernet, en5

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: iPhone

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

USB Device: DUALSHOCK®4 USB Wireless Adaptor

USB Device: HD-LCU3

USB Device: HD Webcam C615

USB Device: Samson Meteor Mic

Thunderbolt Bus: iMac, Apple Inc., 28.1

Question marked as Helpful

Nov 17, 2017 10:53 PM in response to MotorNippon In response to MotorNippon

Mac OS was designed from it's very beginnings to be EXTREMELY secure and does not need any antivirus, cleaning or ANY other third party maintenance app. Locate the uninstall instructions for the Avast AV app and follow them. Then restart and retest.

There’s more to the conversation

Read all replies

Page content loaded

Nov 16, 2017 8:33 PM in response to MotorNippon In response to MotorNippon

Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

Nov 16, 2017 8:33 PM

Reply Helpful
Question marked as Helpful

Nov 17, 2017 10:53 PM in response to rkaufmann87 In response to rkaufmann87

Problem: Other problem

Description:

Anonymous UUID: ACE148EB-1D5E-3CE6-D653-686ADB41F3FC


Thu Nov 16 00:40:50 2017


*** Panic Report ***

panic(cpu 6 caller 0xffffff801538985a): "Double fault at 0xffffff801527a304, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff9af2c17ff8, CR3: 0x000000001c461000, CR4: 0x00000000003627e0\n" "RAX: 0x0000000000000000, RBX: 0xffffff804fb393e8, RCX: 0xffffff9af2c181e4, RDX: 0xffffff9af2c1813c\n" "RSP: 0xffffff9af2c18000, RBP: 0xffffff9af2c18000, RSI: 0x0000000077729d01, RDI: 0xffffff804fb393e8\n" "R8: 0x00000000ffffffff, R9: 0x0000000000000002, R10: 0x0000000000000000, R11: 0xffffff8051acfde0\n" "R12: 0x0000000000000000, R13: 0xffffff804fb393c0, R14: 0xffffff9af2c180d8, R15: 0xffffff8015a084c0\n" "RFL: 0x0000000000010046, RIP: 0xffffff801527a304, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4 570.20.62/osfmk/i386/trap_native.c:168

Backtrace (CPU 6), Frame : Return Address

0xffffff82d540dcc0 : 0xffffff801526b6f6

0xffffff82d540dd10 : 0xffffff8015396f54

0xffffff82d540dd50 : 0xffffff8015388c39

0xffffff82d540ddd0 : 0xffffff801521d190

0xffffff82d540ddf0 : 0xffffff801526b1cc

0xffffff82d540df20 : 0xffffff801526af4c

0xffffff82d540df80 : 0xffffff801538985a

0xffffff82d540e070 : 0xffffff801521da2f

0xffffff9af2c18000 : 0xffffff801537fbdf

0xffffff9af2c18040 : 0xffffff80152b0d64

0xffffff9af2c180c0 : 0xffffff80152b1e18

0xffffff9af2c18160 : 0xffffff80152b190e

0xffffff9af2c18210 : 0xffffff80152b471b

0xffffff9af2c18250 : 0xffffff80152a4baf

0xffffff9af2c18270 : 0xffffff8015287881

0xffffff9af2c182d0 : 0xffffff8015286d55

0xffffff9af2c18350 : 0xffffff8015285d9f

0xffffff9af2c183a0 : 0xffffff7f98e77ee8

0xffffff9af2c183c0 : 0xffffff7f98e77c73

0xffffff9af2c18420 : 0xffffff7f98e791f6

0xffffff9af2c18450 : 0xffffff7f98e4066d

0xffffff9af2c18490 : 0xffffff7f98e79891

0xffffff9af2c184e0 : 0xffffff7f98e784ee

0xffffff9af2c18500 : 0xffffff7f98e77f28

0xffffff9af2c18520 : 0xffffff7f98e77c73

0xffffff9af2c18580 : 0xffffff7f98e791f6

0xffffff9af2c185b0 : 0xffffff7f98e4066d

0xffffff9af2c185f0 : 0xffffff7f98e79891

0xffffff9af2c18640 : 0xffffff7f98e784ee

0xffffff9af2c18660 : 0xffffff7f98e77f28

0xffffff9af2c18680 : 0xffffff7f98e77c73

0xffffff9af2c186e0 : 0xffffff7f98e791f6

0xffffff9af2c18710 : 0xffffff7f98e4066d

0xffffff9af2c18750 : 0xffffff7f98e79891

0xffffff9af2c187a0 : 0xffffff7f98e784ee

0xffffff9af2c187c0 : 0xffffff7f98e77f28

0xffffff9af2c187e0 : 0xffffff7f98e77c73

0xffffff9af2c18840 : 0xffffff7f98e791f6

0xffffff9af2c18870 : 0xffffff7f98e4066d

0xffffff9af2c188b0 : 0xffffff7f98e79891

0xffffff9af2c18900 : 0xffffff7f98e784ee

0xffffff9af2c18920 : 0xffffff7f98e77f28

0xffffff9af2c18940 : 0xffffff7f98e77c73

0xffffff9af2c189a0 : 0xffffff7f98e791f6

0xffffff9af2c189d0 : 0xffffff7f98e4066d

0xffffff9af2c18a10 : 0xffffff7f98e79891

0xffffff9af2c18a60 : 0xffffff7f98e784ee

0xffffff9af2c18a80 : 0xffffff7f98e77f28

0xffffff9af2c18aa0 : 0xffffff7f98e77c73

0xffffff9af2c18b00 : 0xffffff7f98e791f6

0xffffff9af2c18b30 : 0xffffff7f98e4066d

0xffffff9af2c18b70 : 0xffffff7f98e79891

0xffffff9af2c18bc0 : 0xffffff7f98e784ee

0xffffff9af2c18be0 : 0xffffff7f98e77f28

0xffffff9af2c18c00 : 0xffffff7f98e77c73

0xffffff9af2c18c60 : 0xffffff7f98e791f6

0xffffff9af2c18c90 : 0xffffff7f98e4066d

0xffffff9af2c18cd0 : 0xffffff7f98e79891

0xffffff9af2c18d20 : 0xffffff7f98e784ee

0xffffff9af2c18d40 : 0xffffff7f98e77f28

0xffffff9af2c18d60 : 0xffffff7f98e77c73

0xffffff9af2c18dc0 : 0xffffff7f98e791f6

0xffffff9af2c18df0 : 0xffffff7f98e4066d

0xffffff9af2c18e30 : 0xffffff7f98e79891

0xffffff9af2c18e80 : 0xffffff7f98e784ee

0xffffff9af2c18ea0 : 0xffffff7f98e77f28

0xffffff9af2c18ec0 : 0xffffff7f98e77c73

0xffffff9af2c18f20 : 0xffffff7f98e791f6

0xffffff9af2c18f50 : 0xffffff7f98e4066d

0xffffff9af2c18f90 : 0xffffff7f98e79891

0xffffff9af2c18fe0 : 0xffffff7f98e784ee

0xffffff9af2c19000 : 0xffffff7f98e77f28

0xffffff9af2c19020 : 0xffffff7f98e77c73

0xffffff9af2c19080 : 0xffffff7f98e791f6

0xffffff9af2c190b0 : 0xffffff7f98e4066d

0xffffff9af2c190f0 : 0xffffff7f98e79891

0xffffff9af2c19140 : 0xffffff7f98e784ee

0xffffff9af2c19160 : 0xffffff7f98e77f28

0xffffff9af2c19180 : 0xffffff7f98e77c73

0xffffff9af2c191e0 : 0xffffff7f98e791f6

Backtrace continues...

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelSKLGraphics(10.2.8)[4E308947-1236-3CF9-9154-9C574B34 9BD5]@0xffffff7f98e1d000->0xffffff7f98f0efff

dependency: com.apple.iokit.IOSurface(209)[9D4ADF2A-E6F7-3BFE-B5FF-8C7317DF164B]@0xffffff7f 971e2000

dependency: com.apple.iokit.IOPCIFamily(2.9)[1A5661CA-0F8F-3EC1-B3B4-5A9ADDAE360F]@0xffffff 7f95a94000

dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@ 0xffffff7f96345000

dependency: com.apple.iokit.IOAcceleratorFamily2(374.1)[1A14B541-7F4E-3D7A-B279-43185331BB3 0]@0xffffff7f971fe000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17B48


Kernel version:

Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64

Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8

Kernel slide: 0x0000000015000000

Kernel text base: 0xffffff8015200000

__HIB text base: 0xffffff8015100000

System model name: iMac17,1 (Mac-B809C3757DA9BB8D)


System uptime in nanoseconds: 15113685930442

last loaded kext at 244556204645: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9bb7f000, size 69632)

last unloaded kext at 411960624848: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9bb7f000, size 61440)

loaded kexts:

com.avast.PacketForwarder 2.1

com.avast.FileShield 4.0.0

com.globaldelight.driver.Boom2Device 1.2

com.apple.filesystems.exfat 1.4

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.iokit.IOBluetoothSerialManager 6.0.1f1

com.apple.kext.AMDFramebuffer 1.5.8

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleIntelSKLGraphics 10.2.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMDRadeonX4000 1.5.8

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.8

com.apple.driver.eficheck 1

com.apple.AVEBridge 1.0.0

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.1f1

com.apple.kext.AMD9000Controller 1.5.8

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleThunderboltIP 3.1.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.filesystems.apfs 748.21.6

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1200.26.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.1f1

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 517.17

com.apple.AppleGPUWrangler 3.16.19

com.apple.iokit.IOAcceleratorFamily2 374.1

com.apple.iokit.IOSurface 209

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1

com.apple.iokit.IOBluetoothFamily 6.0.1f1

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDSupport 1.5.8

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleUSBAudio 310.35

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.20.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1

com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1


EOF

Model: iMac17,1, BootROM IM171.0110.B00, 4 processors, Intel Core i7, 4 GHz, 24 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)

Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: iPhone, Ethernet, en5

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: iPhone

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

USB Device: DUALSHOCK®4 USB Wireless Adaptor

USB Device: HD-LCU3

USB Device: HD Webcam C615

USB Device: Samson Meteor Mic

Thunderbolt Bus: iMac, Apple Inc., 28.1

Nov 17, 2017 10:53 PM

Reply Helpful (1)
Question marked as Helpful

Nov 17, 2017 10:53 PM in response to MotorNippon In response to MotorNippon

Mac OS was designed from it's very beginnings to be EXTREMELY secure and does not need any antivirus, cleaning or ANY other third party maintenance app. Locate the uninstall instructions for the Avast AV app and follow them. Then restart and retest.

Nov 17, 2017 10:53 PM

Reply Helpful (1)

Nov 18, 2017 7:32 AM in response to MotorNippon In response to MotorNippon

If you uninstalled the AV app then please follow the steps below:


Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

Nov 18, 2017 7:32 AM

Reply Helpful

Dec 2, 2017 12:00 PM in response to rkaufmann87 In response to rkaufmann87

Hello again .


The problems are back again. Could you please see whats wrong again ? Thank you in advance.


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-03 04:57:44

Download EtreCheck from https://etrecheck.com

Runtime: 1:35

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting

Description:

Anonymous UUID: ACE148EB-1D5E-3CE6-D653-686ADB41F3FC


Thu Nov 30 04:20:38 2017


*** Panic Report ***

panic(cpu 3 caller 0xffffff801ff7fcbb): "Spinlock acquisition timed out: lock=0xffffff806ba1c000, lock owner thread=0x200000, current_thread: 0xffffff805712d290, lock owner active on CPU 0xffffffff, current owner: 0x200000, time: 87273858120689"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.20 .62/osfmk/i386/locks_i386.c:465

Backtrace (CPU 3), Frame : Return Address

0xffffff9b135f3a20 : 0xffffff801fe6b6f6

0xffffff9b135f3a70 : 0xffffff801ff96f54

0xffffff9b135f3ab0 : 0xffffff801ff88c39

0xffffff9b135f3b30 : 0xffffff801fe1d190

0xffffff9b135f3b50 : 0xffffff801fe6b1cc

0xffffff9b135f3c80 : 0xffffff801fe6af4c

0xffffff9b135f3ce0 : 0xffffff801ff7fcbb

0xffffff9b135f3d20 : 0xffffff801fe4e4b6

0xffffff9b135f3e30 : 0xffffff801fe4f917

0xffffff9b135f3e60 : 0xffffff801fe60cdf

0xffffff9b135f3ef0 : 0xffffff801ff7388d

0xffffff9b135f3fa0 : 0xffffff801fe1d996


BSD process name corresponding to current thread: Google Chrome He


Mac OS version:

17B48


Kernel version:

Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64

Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8

Kernel slide: 0x000000001fc00000

Kernel text base: 0xffffff801fe00000

__HIB text base: 0xffffff801fd00000

System model name: iMac17,1 (Mac-B809C3757DA9BB8D)


System uptime in nanoseconds: 87273859207176

last loaded kext at 86769850436718: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7fa4138000, size 57344)

last unloaded kext at 86830737688129: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7fa412c000, size 49152)

loaded kexts:

com.globaldelight.driver.Boom2Device 1.2

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.24

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.kext.AMDFramebuffer 1.5.8

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.1f1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMDRadeonX4000 1.5.8

com.apple.driver.AppleIntelSKLGraphics 10.2.8

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.kext.AMD9000Controller 1.5.8

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.8

com.apple.driver.eficheck 1

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.1f1

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleThunderboltIP 3.1.0

com.apple.filesystems.apfs 748.21.6

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1200.26.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.1f1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGPUWrangler 3.16.19

com.apple.kext.AMDSupport 1.5.8

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 374.1

com.apple.iokit.IOSurface 209

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1

com.apple.iokit.IOBluetoothFamily 6.0.1f1

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleUSBAudio 310.35

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.20.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1

com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1


EOF

Model: iMac17,1, BootROM IM171.0110.B00, 4 processors, Intel Core i7, 4 GHz, 24 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)

Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: iPhone, Ethernet, en5

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: iPhone

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

USB Device: DUALSHOCK®4 USB Wireless Adaptor

USB Device: HD-LCU3

USB Device: HD Webcam C615

USB Device: Samson Meteor Mic

Thunderbolt Bus: iMac, Apple Inc., 28.1



Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

8 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: Unknown

iCloud Quota: 122.36 GB available


Video Information:

AMD Radeon R9 M395X - VRAM: 4 GB

iMac 5120 x 2880


Disk Information:

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB


USB Information:

USB30Bus

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

USB2.0 Hub

Sony Interactive Entertainment DUALSHOCK®4 USB Wireless Adaptor

BUFFALO HD-LCU3

External HDD disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

HD-LCU3 (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/HD-LCU3 : 2.00 TB (705.14 GB free)

HD Webcam C615


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 500.07 GB (302.28 GB free)

Physical disk: disk0s2 500.07 GB (302.28 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/Astrill.app

[not loaded] com.astrill.astrill.kext (20111101) [Lookup]

[not loaded] com.astrill.macproxy.kext (2.0.9 - SDK 10.11) [Lookup]


/Applications/ExpressVPN.app

[not loaded] com.expressvpn.splittunnel (1.0.2 - SDK 10.12) [Lookup]


/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.12) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 174 Apple tasks

[running] 105 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 180 Apple tasks

[running] 112 Apple tasks


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-14) [Lookup]

[not loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-22) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-03) [Lookup]


User Login Items:

Spotify Application - Hidden

(/Applications/Spotify.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-14)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Boom2Daemon SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-14)

(/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2017-10-26)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

10% WindowServer

2% kernel_task

2% coreaudiod

1% Boom 2

1% Dock


Top Processes by Memory:

1.45 GB kernel_task

259 MB Spotify Helper

206 MB mds_stores

152 MB Dock

100 MB Spotify


Top Processes by Network Use:

Input Output Process name

801 KB 166 KB Spotify

20 KB 14 KB mDNSResponder

24 KB 7 KB cloudd

6 KB 9 KB apsd


Top Processes by Energy Use:

9.52 coreaudiod

4.26 WindowServer

1.38 Spotify

1.36 Boom 2


Virtual Memory Information:

19.35 GB Available RAM

15.79 GB Free RAM

4.65 GB Used RAM

3.56 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Boom 2: 1.6.2 (installed 2017-11-14)

Astrill: (installed 2017-11-14)

ExpressVPN: (installed 2017-11-14)

Astrill: (installed 2017-11-14)

OBS: (installed 2017-11-14)

Avast Security: 13.1 (installed 2017-11-14)

Avast Security: 13.1 (installed 2017-11-14)

PS4 Remote Play: (installed 2017-11-16)

Thor Antivirus: 1.3.6 (installed 2017-12-03)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-03 04:41:32 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.astrill.astrill.kext 1.0

com.globaldelight.driver.Boom2Device 1.2

2017-12-03 04:41:29 Last shutdown cause: 6 - Unknown

Dec 2, 2017 12:00 PM

Reply Helpful
User profile for user: MotorNippon

Question: iMac 5K problems.