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Question: Touch screen not working

the touch screen on my apple watch isnt working properly. It isnt working when i try to scroll down if i have a message. It wont let me ”dismiss” a screen The screen is real jittery when i try to scroll and wont engage an app when i touch it. I know my hands are getting dry because of the westher but it just feels like its is more than this. Help!!

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Hi


If your Apple Watch does not respond to touchscreen inputs as expected, then the following steps may help:


Remove any screen protector, case or bumper that you may have fitted to your Apple Watch.


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Clean and dry your Apple Watch, being sure to follow Apple's cleaning instructions:


Restart (normally) your Apple Watch and iPhone, turning both devices off together, then restarting your iPhone first:


If the issue persists, next unpair and re-pair your Apple Watch:

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


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Question marked as Apple Recommended

Nov 17, 2017 1:48 AM in response to kathleenfrommechanicsburg In response to kathleenfrommechanicsburg

Hi


If your Apple Watch does not respond to touchscreen inputs as expected, then the following steps may help:


Remove any screen protector, case or bumper that you may have fitted to your Apple Watch.


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Clean and dry your Apple Watch, being sure to follow Apple's cleaning instructions:


Restart (normally) your Apple Watch and iPhone, turning both devices off together, then restarting your iPhone first:


If the issue persists, next unpair and re-pair your Apple Watch:

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Nov 17, 2017 1:48 AM

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Question: Touch screen not working