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Question: Since I downloaded MACos High Sierra my computers colours and screen is corrupted and I cant view photots properly either I get a black picture

About a week ago I downloaded the new software macOS High Sierra. Since then I am unable to view photos as they are a black pictured and also the colours and my screen are corrupted.


I have Mabook pro 15-inch, mid 2010. processor 2.4 ghz core i5


Can anyone tell me why this has happened please? Can I uninstall the update?


thank you!


Gail

~VIN,MacBook Pro (15-inch Mid 2010), iOS 10, iOS 10.13.1

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Question marked as Solved
Answer:
Answer:

Select your internal drive. OS X Base System refers to an installer. You cannot install on it.


The problem may be due to the discrete GPU failing. Download gfxCardStatus 2.3 and use it to disable the discrete GPU. This is a temporary workaround until you get your motherboard replaced.


The above link will not work under Sierra in which case you should try using gfxCardStatus.app.zip.

Posted on

Question marked as Helpful

Nov 16, 2017 10:40 PM in response to Hurricane g In response to Hurricane g

  1. Generic troubleshooting- how to fix something that doesn’t work
  2. My Mac don’t work – troubleshooting tools and techniques
  3. Top 10 Troubleshooting Tips for Mac Startup Problems

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.

Question marked as Helpful

Nov 16, 2017 10:39 PM in response to Hurricane g In response to Hurricane g

Yes. Do the following with the installer app for the macOS version you wish to install. Or, you can erase the drive and restore the last complete backup of your old system.


Erase and Install OS X


  1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.

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Question marked as Helpful

Nov 16, 2017 10:40 PM in response to Hurricane g In response to Hurricane g

  1. Generic troubleshooting- how to fix something that doesn’t work
  2. My Mac don’t work – troubleshooting tools and techniques
  3. Top 10 Troubleshooting Tips for Mac Startup Problems

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.

Nov 16, 2017 10:40 PM

Reply Helpful (1)

Nov 16, 2017 8:17 PM in response to Kappy In response to Kappy

Hi thank you. I v e tried everything and nothing is working. still the colours are corrupted. The only one I didn't try is the last one because the format is corrupted and cant follow the instructions.


Is there anyway I can uninstall High Sierra please?

Nov 16, 2017 8:17 PM

Reply Helpful
Question marked as Helpful

Nov 16, 2017 10:39 PM in response to Hurricane g In response to Hurricane g

Yes. Do the following with the installer app for the macOS version you wish to install. Or, you can erase the drive and restore the last complete backup of your old system.


Erase and Install OS X


  1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.

Nov 16, 2017 10:39 PM

Reply Helpful (1)

Nov 17, 2017 1:04 AM in response to Kappy In response to Kappy

HI not sure what drive I should select. Where is says OS X Base System? If it’s that one it won’t let me erase or eject because it’s says it’s in use?


After installing the update it wouldn’t log in. It would stay stuck after inserting the password. Not sure what to do now.

Nov 17, 2017 1:04 AM

Reply Helpful
Question marked as Solved

Nov 17, 2017 9:49 AM in response to Hurricane g In response to Hurricane g

Select your internal drive. OS X Base System refers to an installer. You cannot install on it.


The problem may be due to the discrete GPU failing. Download gfxCardStatus 2.3 and use it to disable the discrete GPU. This is a temporary workaround until you get your motherboard replaced.


The above link will not work under Sierra in which case you should try using gfxCardStatus.app.zip.

Nov 17, 2017 9:49 AM

Reply Helpful

Nov 17, 2017 8:42 PM in response to Kappy In response to Kappy

Kappy,

I want to thank you for the gfxCardStatus.app.zip pointer. I have a Late 2011 15" MacBook Pro with the discrete graphics issue, and I've kept it at El Capitan so that I could run the original gfxCardStatus. But the steveschow version will a) allow me to run it on newer macOS versions, and b) it seems to load locked into integrated graphics so even after a reboot, my old MacBook Pro will not slip into discrete graphics. As I have turned this older Mac into a home backup server, this is ideal, as it mostly works unattended.

Since this is not my thread, Please accept my "Thanks".

Nov 17, 2017 8:42 PM

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Question: Since I downloaded MACos High Sierra my computers colours and screen is corrupted and I cant view photots properly either I get a black picture