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Question: OS 10.13.1 Messages screen share not working

Trying to screen share with brother using Messages. He can control my screen, but I can not control his screen. When I ask to control his screen he accepts and things look fine from his end. I do not see his screen. Window shows waiting to connect. After a period of time window says brother is unavailable. Why is it only working in one direction?

Thanks, Ron

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Nov 17, 2017 1:01 PM in response to Ron Lee In response to Ron Lee


The Screen Sharing is not actually handled by Messages.

It is passed on to the Screen Sharing App.

It used to need System Preferences > Sharing > Screen Sharing to be on.

However if Remote Management is On then Screen Sharing cannot be turned On.

(in clicking Remote Management On then Screen Sharing is Turned Off but it does not work in the other direction)

The actual app is in:-

Hard Drive Name/System/Library/Core Services/Applications

User uploaded file

In the Sharing pane of System Preferences it can depend on who is allowed.

User uploaded file

9:01 pm Friday; November 17, 2017

 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Nov 17, 2017 1:01 PM

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Dec 5, 2017 4:05 PM in response to Ralph Johns (UK) In response to Ralph Johns (UK)

Misleading answer. The screen sharing as it operates within Messages act independently of the Systems Preference Settings, so it should function REGARDLESS of whether it is on or off in Systems Preferences. get your facts straight before peddling non-answers that causes even more confusion.

Share your screen or another user’s screen in Messages - Apple Support

Dec 5, 2017 4:05 PM

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Dec 6, 2017 12:14 PM in response to Lincoln Adams In response to Lincoln Adams


From your link expand the Share a Screen option.

Select the link in the sentence:-

For information about using the Screen Sharing app, see Screen sharing overview.

That is here Screen sharing overview - Apple Support

At the bottom select Set up and use screen sharing

(plain text like above 1848)

Expand the first item to read:-

  1. Open Sharing preferences (choose Apple menu > System Preferences, then click Sharing).
  2. Select the Screen Sharing checkbox.

    If Remote Management is selected, you must deselect it before you can select Screen Sharing.

  3. To specify who can share your screen, select one of the following:

    All users: Any of your computer’s users can share your screen, except sharing-only users and guest users. If your Mac is connected to a network account server, anyone with an account on that server can share your screen using their network user name and password. For more information, see Join your Mac to a network account server.

    Only these users: Screen sharing is restricted to specific users.

  4. If you selected “Only these users,” click the Add button User uploaded fileat the bottom of the users list, then do one of the following:
    • Select a user from Users & Groups, which includes all the users of your Mac except sharing-only users and guest users.
    • Select a user from Network Users or Network Groups, which includes users and groups with network server accounts. Network users and members of network groups can use their network name and password to connect to your Mac for screen sharing.
  5. To set additional options for screen sharing, click Computer Settings, then select one or both of the following:

    Anyone may request permission to control screen: Before other computer users begin screen sharing your Mac, they can ask for permission instead of entering a user name and password.

  6. VNC viewers may control screen with password: Other users can share your screen using a VNC viewer app—on iPad or a Windows PC, for example—by entering the password you specify here. If you select this option, you should create a very secure password.

As in earlier versions of OS X and the Messages that first had Screen Sharing started from iMessages rather than a Buddy List (which was in-app from iChat days) it was needed.

If from your Link the person chooses to expand the "If you can't Share a Screen" then it goes to the "Set up and use screen sharing" page anyway.

Please check all the links in the information you supply because it it is not always a case of looking for the answer you think you want but the one that will help.

This iChat 4 page has a summary at the bottom about what was added in each version including iChat 4 which is when in-app Screen Sharing started.

It is one of about 360 pages on iChat.

There were 6 versions of iChat

Messages continues the number starting at Version 7

There were two version 8's in Mavericks and Yosemite (although both are different)

High Sierra calls it version Version 11.

Subset numbers that were common in iChat and early Messages have disappeared. (it makes it difficult to tell when Messages has been updated during the "life" of an OS, although Messages 7 does have two documented versions 7.0 and 7.0.1 that came out in the Mac OS X 10.8.2 update and is why the Serial Number is needed now to login in a Device Specific manner.

Hope that helps.

User uploaded file

8:14 pm Wednesday; December 6, 2017

 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Dec 6, 2017 12:14 PM

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User profile for user: Ron Lee

Question: OS 10.13.1 Messages screen share not working