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Question: Why arent my pre-ordered songs going to my library?

So i got a notification that one of the songs on an album i preordered was available and i was so excited so naturally i went on itunes and it was coming up that i couldnt download the song. It comes up on my music library but it says i am unable to listen to it. 5 songs were previously released from the preorder and i had no issues like this whatsoever. Im very frustrated and hoping someone can help! Thank you!

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Nov 17, 2017 12:35 PM in response to tgreco14 In response to tgreco14

Hello tgreco14,


Thanks for asking the Apple Support Communities about your preordered songs. I recommend checking if they are available to download to your same Apple ID on another device.


If they still aren't available for you to download, or the iPhone is your only device to try this on, I recommend speaking to iTunes about your order. You can get a hold of iTunes using this link: iTunes Support


Thanks and have a wonderful day.

Nov 17, 2017 12:35 PM

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Question: Why arent my pre-ordered songs going to my library?