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Question: Request help resetting MacBook Air

I have my daughters old mac and having problems resetting it to factory settings.

Mac Info:

MacBook Air

Model A1370

Mac OS X, version 10.6.8

Processor 1.4 GHz Intel Core 2 Duo

Memory 2 GB 1067 MHz DDR3


I've tried:

* "Command + R" and Login screen appears

* "alt/option" and Macintosh HD and wifi login appears, Utility Disk does not appear


please help!

MacBook Air (11-inch Late 2010), Mac OS X (10.6.8)

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Question marked as Apple Recommended
Answer:
Answer:

Click here, phone Apple, and order a replacement. A retail Snow Leopard DVD is too old for that Mac.


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Question: Request help resetting MacBook Air