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Question: Cannot Login to iCloud - MacBook Air

I have tried several times (also after restart and shut down) to log in to iCloud from system preferences, but I am unable to log in (while I am still connected on iPhone, iPad, and Safari). When I submit (the correct) email and password combination, the system just returns to the sign-in window with no error message.

Any advice?

MacBook Air, macOS High Sierra (10.13.1)

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Nov 17, 2017 11:51 AM in response to maffemaffe In response to maffemaffe

As a test, try signing in from another admin user account and the Safe Mode using your normal account.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Nov 17, 2017 11:51 AM

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Nov 17, 2017 12:30 PM in response to Eric Root In response to Eric Root

Thanks, but this did not work either. I have tried logging in Safe mode, but no result at all. Not even an error message.

Another password change, no result. The weird thing is that I have no trouble logging on iCloud on Safari. And I'm logged in to the Apple Store and iMessage.

Nov 17, 2017 12:30 PM

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Dec 24, 2017 7:41 PM in response to maffemaffe In response to maffemaffe

Hi maffemaffe:


I had a similar problem on my iMac. In my case, I was getting "unspecified error" over and over. In some cases, I just got kicked back to the iCloud login dialog window like you are after watching the "spinner" icon spinning around (not the beachball...the"throbber" as they're sometimes called).


I tried all the solutions I could find here and on other articles about errors signing in to iCloud. None of them worked for me. I tried all of the fixes people are giving you here as well as many other suggestions from other sites...none worked.


What DID work for me was:


1. Explicitly Sign Out of iCloud, iTunes store, and App Store.

2. Login through iCloud.com in the Safari internet browser and see if the Mac you're having problems on is still shown as logged in under the settings page. If it is, remove it manually. I don't think this is a super important step, but I did it anyway.

3. Logout of icloud.com and create a NEW, temporary iCloud account using a totally different email address from your original account. As you know, creating an iCloud account is, itself, is a multi-step process. Sigh.


4. Then go into System Preferences -> iCloud and Sign In with the new temporary iCloud account credentials.


5. When your Mac is finished signing into that temporary iCloud account, sign right back out.


6. Try again with your original iCloud account credentials (presuming your password is correct).


- Bill

Dec 24, 2017 7:41 PM

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Question: Cannot Login to iCloud - MacBook Air