Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: MacBook Pro randomly shutoff

My MacBook Pro randomly shut off while trying to plug in my phone charger and won’t turn on at all the charger is flashing between yellow and green now and I tried an smc reset like it says online please help ASAP

Posted on

Reply

Page content loaded

Nov 17, 2017 5:52 PM in response to King000000001 In response to King000000001

Hello King000000001,


Thanks for asking the Apple Support Communities for help with your Mac. You mentioned only the SMC reset. I recommend checking everything provided in this help article: If your Mac won't turn on - Apple Support


It also links to this help article to help you check your MagSafe adapter: Apple Portables: Troubleshooting MagSafe adapters - Apple Support


If you still have issues after trying everything in both those articles, the first article states:


If your Mac still won't start up after you've tried each of these steps, visit an Apple Store or Apple Authorized Service Provider for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar, if available in your country or region. Diagnostic fees may apply for issues not covered under warranty or AppleCare Protection Plan (APP).



Thanks and have a wonderful day.

Nov 17, 2017 5:52 PM

Reply Helpful
User profile for user: King000000001

Question: MacBook Pro randomly shutoff