MacBook Pro randomly shutoff

Question

MacBook Pro randomly shutoff

My MacBook Pro randomly shut off while trying to plug in my phone charger and won’t turn on at all the charger is flashing between yellow and green now and I tried an smc reset like it says online please help ASAP

Posted on Nov 17, 2017 1:21 AM

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Answer 1

AppleJoe

Community Manager

Nov 17, 2017 5:52 PM in response to King000000001

Hello King000000001,

Thanks for asking the Apple Support Communities for help with your Mac. You mentioned only the SMC reset. I recommend checking everything provided in this help article: If your Mac won't turn on - Apple Support

It also links to this help article to help you check your MagSafe adapter: Apple Portables: Troubleshooting MagSafe adapters - Apple Support

If you still have issues after trying everything in both those articles, the first article states:

If your Mac still won't start up after you've tried each of these steps, visit an Apple Store or Apple Authorized Service Provider for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar, if available in your country or region. Diagnostic fees may apply for issues not covered under warranty or AppleCare Protection Plan (APP).

Thanks and have a wonderful day.

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Answer 2

Nov 17, 2017 6:14 PM in response to King000000001

You might also have some luck with zapping the PRAM (power down the Mac; press and hold P R Option and Command keys; power up the Mac, while keeping those keys down for four chimes).

I hope it helps.

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