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Question: Obsolete apple ID holding my phone hostage

Hi all. I am in need of some help. A few years ago when I left a job, the day I was leaving i realised that my apple account was set up with my work email address. In a panic I quickly changed my apple ID online to an email address I would be able to use and that was that.

Little did I know that from that day onwards I would be plagued by this with all iphones I have subsequently had.

Basically, iCloud on my device is still set up with my old work email (that now neither exists nor would I have access to) - I am unable to log out of iCloud on my phone as it says firstly that the password is incorrect and if I use iForgot it then says the apple ID doesn't exist (which is true!)

I've found some docs online where people have had this same problem but these are a couple of years old so the solutions don't seem to work for me (i.e. logging into apple account, changing email to the old one....this is where it stalls as it sends a code to the old non existent email address and therefore I can't verify).

I can't believe that I am alone with this problem and there must be some way of sorting it out (without wiping all data from my phone!)....

As it stands I have a phone which requests the password for my old ID around once every second!! It is driving me nuts, making my phone unusable and making me hate it!!


iPhone 6s, iOS 11.1

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Nov 17, 2017 6:14 AM in response to humanc1 In response to humanc1

You can also try here.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Nov 17, 2017 6:14 AM

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Nov 17, 2017 10:20 AM in response to anonyme4321 In response to anonyme4321

I did this earlier in the year and it was like I was the only person in the world who had ever had this problem. Told me to basically reset the phone as a new iphone. This I don't want to do as I have thousands of photos etc that I don't want to lose and don't have a pc big enough to back them all up onto. (or an icloud option!)

Nov 17, 2017 10:20 AM

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Nov 17, 2017 4:13 PM in response to humanc1 In response to humanc1

You could increase your iCloud Storage for one month so you can sync all the photos to iCloud Photo Library, then reset the phone, and then download the photos. When everything is working, downgrade the iCloud Storage to whatever plan is needed.

Storage upgrades and downgrades

Nov 17, 2017 4:13 PM

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Question: Obsolete apple ID holding my phone hostage