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Question: Ipad not working

Hi I have not used ipad for a year. Today, I tried to connect with O2 wifi, however, due to SSL Protocol error there is no connection available. Please let me know how to fix this problem.

Thank you and regards,

iPad Wi-Fi

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Nov 17, 2017 5:56 PM in response to Namigaga In response to Namigaga

Hello Namigaga.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are unable to connect the iPad to Wifi because of an SSL Protocol error. I will be happy to help.

Check out the steps below to see if it helps from our article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Make sure that your router is on and you're within range

If you're too far from your router, you can't get a signal, so make sure that you're within range.

Make sure that Wi-Fi is on and you can see your network

Tap Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.

If you see Auto Join Disabled under your Wi-Fi network name, tap and turn on Auto-Join.

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If asked, enter your Wi-Fi password

If asked, enter the password for your Wi-Fi network. Get help if you don’t know your password.

Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.

Check for issues with your Wi-Fi network

If iOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.

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Check your cables and connections

If you still can’t connect to your network or get online, make sure that your router is connected to the modem and turned on.


Try restarting your iOS device, router, and cable or DSL modem. To restart your router or modem, unplug it, then plug it back in.

After you restart each device, see if you fixed the issue.

Still can’t connect?

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

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Nov 17, 2017 5:56 PM

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Question: Ipad not working