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Question: My MBP early-11 is extremely slow after a fall. Superficial diagnostics showed no errors.

Hello! 🙂


Two days ago I fell down the stairs (just two steps) with my MBP in a laptop-bag. 😐 Since than I have a serious problem with my Mac: it runs just like Windows ME after 3 months of installation (extremely slow, hangs for a long time...). 😟 Details below...


First of all, setup:

MacBook Pro 8,1 / early-2011

CPU: IC i5 2,3 GHz

RAM: 10 GB 1333 MHz (8+2)

Storage: 1 encrypted (AES-XTS) partition (GPT, GUID) on 240 GB SSD by Kingston

No optical drive (I mounted HDD instead - for backups and trash files, it's ok but unplugged right now)

OS: OS X El Capitan 10.11.6


What's exactly going on? Booting takes a little longer and there is a "forbidden sign" for a few seconds on the way. After booting, every single operation (like opening menu after clicking an Apple icon in upper left corner) takes 20 to 40 seconds. Moving window, minimalizing, everything...


Dmesg in terminal reports some problems with cache in com.apple.coresymbolicationd, I'll try to paste it somewhere soon.


TechTool Pro 9 scanned laptop and it passed all the tests (SSD, RAM, CPU etc).


I can't boot into an Apple Hardware Test, it just doesn't happen (with D or opt-D).


Verbose mode reports some errors, but I can't read it (it goes too fast).


PS: Pardon my English, I'm not a native.


Please, help! I can't visit Apple Service right now, but I need my smart and quick MB back. 😟

MacBook Pro, OS X El Capitan (10.11.6), null

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Question marked as Helpful

Nov 17, 2017 5:54 AM in response to nevereal In response to nevereal

Shut down

Disconnect all external devices

reset the smc

https://support.apple.com/en-us/HT201295


reset the NVRAM

How to reset NVRAM on your Mac - Apple Support


then boot into safe mode

https://support.apple.com/en-us/HT201262


then reboot normally with devices disconnected.


For futher analysis you may post an Etrecheck report. The link is http://www.etrecheck.com


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Question marked as Helpful

Nov 17, 2017 5:54 AM in response to nevereal In response to nevereal

Shut down

Disconnect all external devices

reset the smc

https://support.apple.com/en-us/HT201295


reset the NVRAM

How to reset NVRAM on your Mac - Apple Support


then boot into safe mode

https://support.apple.com/en-us/HT201262


then reboot normally with devices disconnected.


For futher analysis you may post an Etrecheck report. The link is http://www.etrecheck.com


Nov 17, 2017 5:54 AM

Reply Helpful (1)

Nov 18, 2017 5:13 AM in response to JimmyCMPIT In response to JimmyCMPIT

Ok, so I have done the SMC, NCRAM reset and I have run OS X in Safe Mode. Even run the Apple Hardware Test – nothing helped.
Here is the info you asked for from EtreCheck:


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-18 13:28:13

Download EtreCheck from https://etrecheck.com

Runtime: 24:42

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:

Since drop of MacBook it’s very, very slow.


Hardware Information:

MacBook Pro Intel Core i5, Intel Core i7, 13" (Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2,3 GHz Intel Core i5 (i5-2415M) CPU: 2-core

10 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Battery: Health = Replace Soon - Cycle count = 1065


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800


Disk Information:

Disk information not found!


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 1.50 TB (93.31 GB free)

Physical disk: ST2000LM003 HN-M201RAD 1.50 TB (93.31 GB free)

Mac HDD (disk1s3 - Journaled HFS+) /Volumes/Mac HDD : 400.41 GB (29.65 GB free)

Physical disk: ST2000LM003 HN-M201RAD 400.41 GB (29.65 GB free)

Mac eSSD (disk2 - Journaled HFS+) / [Startup]: 238.84 GB (10.01 GB free) (Low!)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 239.20 GB Online

Mac eHDD (disk3 - Journaled HFS+) /Volumes/Mac eHDD : 99.09 GB (10.81 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk1s4 99.44 GB Online


System Software:

OS X El Capitan 10.11.6 (15G17023) - Time since boot: about one hour


Configuration files:

/etc/hosts - Count: 50


Gatekeeper:

Anywhere [Fix Gatekeeper security]


Kernel Extensions:

/Applications/Airbox.app

[not loaded] com.driver.JRDMassStorageDriver32 (1.0.1) [Lookup]

[not loaded] com.driver.JRDMassStorageDriver64 (1.0.1) [Lookup]

[not loaded] com.driver.JRDUSBModemData32 (1.0.1) [Lookup]

[not loaded] com.driver.JRDUSBModemData64 (4.0.8) [Lookup]

[not loaded] com.jrdcom.driver.JRDECMControlDriver32 (1.0) [Lookup]

[not loaded] com.jrdcom.driver.JRDECMControlDriver64 (1.0) [Lookup]

[not loaded] com.jrdcom.driver.JRDECMDataDriver32 (1.0) [Lookup]

[not loaded] com.jrdcom.driver.JRDECMDataDriver64 (1.0) [Lookup]

[not loaded] com.jrdcom.driver.JRDUSBCDC32 (1.0) [Lookup]

[not loaded] com.jrdcom.driver.JRDUSBCDC64 (1.0) [Lookup]


/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9) [Lookup]


/Applications/TechTool Pro 9.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup]


/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.FileShield (3.0.0 - SDK 10.9) [Lookup]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11) [Lookup]


/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10) [Lookup]

[loaded] com.intel.driver.EnergyDriver (2.0 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.akai.mpc.usb (2.2.5 - SDK 10.7) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 157 Apple tasks

[running] 75 Apple tasks


System Launch Daemons:

[not loaded] 44 Apple tasks

[loaded] 154 Apple tasks

[running] 93 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-28) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-04-26) [Lookup]

[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-09-22) [Lookup]

[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-09-22) [Lookup]

[running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2017-11-16) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-11-18) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-11-18) [Lookup]


Launch Daemons:

[not loaded] PT.updd.plist (? 0 ? - installed 2017-02-07) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-26) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-26) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2017-04-28) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-26) [Lookup]

[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-09-22) [Lookup]

[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-09-22) [Lookup]

[loaded] com.avast.update.plist (Shell Script d6c32197 - installed 2017-09-22) [Lookup]

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2017-04-28) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2017-11-16) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-08-24) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-11-18) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-07-12) [Lookup]

[loaded] com.avast.home.userinit.plist (Shell Script fbc4f32a - installed 2017-09-22) [Lookup]

[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-07-09) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.tidal.desktop.plist (? ? ? - installed 2017-09-12) [Lookup]

[failed] com.wondershare.TunesGoHelper.plist (Wondershare Software Co., Ltd - installed 2017-03-01) [Lookup]


User Login Items:

iTunesHelper program (? 0 - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Degoo program - Hidden

(/Applications/Degoo/Degoo.app)

NIHardwareAgent program - Hidden

(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins:

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-04-28) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-01)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-16) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-16) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

Default Browser: 601 (installed 2016-11-03)

JavaAppletPlugin: 15.0.1 (installed 2017-01-30) Check version

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

iPhotoPhotocast: 7.0 (installed 2016-08-22)


Safari Extensions:

[not loaded] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-09-19)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2016-07-14)


Audio Plug-ins:

AKAI_MPC: Unknown (installed 2013-07-16) [Lookup]

DVCPROHDAudio: 1.3.2 (installed 2016-06-29)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

TechTool Protection (installed 2017-11-16) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Mac eSSD: Disk size: 238.84 GB Disk used: 228.83 GB

Destinations:

Backup [Local]

Total size: 1.50 TB

Total number of backups: 29

Oldest backup: 01.09.2017, 14:30

Last backup: 15.11.2017, 19:34

Size of backup disk: Excellent

Backup size 1.50 TB > (Disk size 238.84 GB X 3)


Top Processes by CPU:

4% backupd

3% kernel_task

3% WindowServer

0% com.apple.WebKit.WebContent

0% fontd


Top Processes by Memory:

875 MB kernel_task

739 MB com.apple.WebKit.WebContent

333 MB Safari

190 MB com.avast.daemon

167 MB com.apple.WebKit.WebContent


Top Processes by Energy Use:

10.84 com.apple.WebKit.WebContent

6.82 backupd

5.06 com.apple.WebKit.Networking

4.14 WindowServer


Virtual Memory Information:

2.08 GB Available RAM

81 MB Free RAM

7.92 GB Used RAM

2.00 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-26)

Adobe Pepper Flash Player: (installed 2017-10-26)

Adobe Pepper Flash Player: (installed 2017-10-28)

Battery Monitor: 2.4.3 (installed 2017-11-01)

Kindle: 1.20.3 (installed 2017-11-01)

Adobe Flash Player: (installed 2017-11-14)

Adobe Pepper Flash Player: (installed 2017-11-15)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-16)

TechTool Pro 9: (installed 2017-11-16)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-18 12:01:52 Last shutdown cause: 3 - Hard shutdown

2017-11-18 10:50:47 ScreenSaverEngine.app High CPU use [Open] [Details]

2017-11-18 05:49:20 ??? High CPU use [Open] [Details]

2017-11-17 17:09:42 mds Crash [Open]

Cause: -[MDSStoreImporterQueueV2 journalAndPushUser:group:andOid:altFileId:objectType:importLevel:flags:withTime Stamp:] (/Library/Caches/com.apple.xbs/Sources/Spotlight/Spotlight-972.34/server/MDSImp orter/MDSStoreImporterQueueV2.m:972) failed assertion -- Can't push into queue once end marker has been pushed!

2017-11-17 10:52:05 recentsd Crash [Open]

Cause: libcoreservices: _dirhelper: 465: mkdir: path=/var/folders/0c/3tpd4kyn03gghdzgjqv_881h0000gn/T/com.apple.corerecents.rec entsd/ modes[1]=0700: No space left on device

Could not obtain valid temporary directory for sandboxed app: Input/output error (5); returned size: 0

Nov 18, 2017 5:13 AM

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Nov 18, 2017 6:55 AM in response to nevereal In response to nevereal

I suspect your hard drive has failed given that it too over 24 minutes to run a report that normally takes less than 5 minutes. When you get your new hard drive and reinstall your apps, don't install any third party apps that claim to protect, clean, manage, boost performance, etc., AVAST would be an example of one such app.

Nov 18, 2017 6:55 AM

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User profile for user: nevereal

Question: My MBP early-11 is extremely slow after a fall. Superficial diagnostics showed no errors.